Cocoon Beauty (1299 reviews)

Comment

The reason for low rating is purely due to hair comming out not the way i wanted and not the customer service but perhaps the skills should be questioned. I came in for full head highlights and the finish came out darker than what i came with. So unfortunately not what i expected and that is why i am dissapointed. Im not sure what went wrong and how but i even presented a picture of what i would like to achieve or similar but what i have got was far from it. Also at the back of the head there is a patch of bleach blonde that rather than a highlight which looks very odd and feels as if it is going to fall out.... anyhow the server was very lovely the customer service she provided was friendly and i definitely could feel well taken care of....only until the end when i saw the final outcome. It is a shame as now i need to get used to new unwated look and has the colour came out right i would definitely come back but after todays experience i ll have to look elswhere to redo my hair the way i wanted. I do feel sorry for the server as she was genuinly lovely and i didnt want to make a scene in fron of other customers but perhaps needs more training as definitely something went wrong there and paying £135 for something you are not happy with is not right.

Comment

Did not target the skin concern requested, even though they were also reminded of it at the start of the appointment by the client.

Comment

I had my hair cut , friday just gone to trim my full head of hair before going on holiday bbut my layers don't seem to have been cut hardly at all ! My hair is quite thick so needs to be managed and unfortunately has been very un managable whilst i'm away . I am going to have to have my hair cut again when i get back.

Comment

The haircut was good, the stylist has made everything as I asked. The main flaw of the hair salon that it is dirty and they don't follow the sanitary guidances. Even in coronavirus conditions they don't care about the safety and overall experience of their customers. I sat in front of a dirty table with someone's hair on it and spots from coffee or something like that. I think that's awful that the stylist put the scissors and comb that used for my hair in a tray with someone else's hair. It was very unpleasant.

Comment

My Apointment was made 6 weeks ago for 3.45. At 3.30 on the day I received a phone call saying my stylist was running late and asking me not to come until 4.15. I was already in town so it was not very convenient but I agreed. I arrived just before 4.15 and was asked to wait until my stylist was free - at 4.30 I was still waiting 😡. My stylist is lovely and I am happy with the way she cuts my hair but that is ridiculous. I thought I might have been offered some kind of reduction because I had had to wait so long but no. I understand that sometimes things overrun but this was more than 45 minutes - so no I wouldn’t recommend it to my family and friends.

Comment

It was visibly quite unclean. The chair, little table around things were quite unclean. Not planning to visit again!!