Cocoon Beauty (1299 reviews)

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My visit to Cocoon was a birthday gift to have my hair coloured for the first time. Ellen was so friendly and helped me to feel relaxed and welcome. I was definitely in good hands and I love how the look turned out. A huge bonus were the massage chairs at the hair washing areas.

Comment

This was my first time going to Cocoon and was recommended to go there by a friend, so I was optimistic that this was going to be a good experience. When I was at my appointment and speaking to my stylist I asked to have a long bob that was about shoulder length or just slightly shorter as I wanted to shorten my hair a little before the lockdown. The stylist was rather annoyed and initially refused to cut my hair as I needed to have had a consultation prior to my appointment, and that she needed more than one hour with my hair. I was rather taken aback as when I booked online there was no indication that I needed to have a consultation. She then seemed rather annoyed and cut my hair anyway, mentioning mid-cut that she was going to have to increase the price of the haircut (which was something I did not expect given that the stylist rates are on the website). She then rushed through cutting my hair, didn't ask me if I wanted bangs or not, and when she realised that an hour of time had elapsed she then rushed through curling my hair (the end result of the haircut was definitely not a long bob). She then left me in the chair covered in hair with the expectation that I was to quickly follow her to the cash register. When I managed to catch up with her (after a failed attempt at removing the large clumps of hair off my sweater), she had already punched in an even larger fee for my haircut and did not give me the 20% off discount for new clients (as advertised on their website). Overall, it was a rather expensive and disappointing experience, and I regret making the appointment in the first place. My hair looks even worse now, as there is clearly one side that is longer than the other, so I am keeping it hidden under hats until it finally grows out into a normal shape/style.

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The hair stylist was in such a hurry and was not gentle with my hair at all. This was a very stressful experience. My hair is very long therefor it takes longer to handle but I wasnt asked for this detail when I made the appointment. My hair needs to be conditioned before blow drying but this wasnt supplyed so I left the salon with my hair very frizzy & dry. I asked for a wavy blowout which was refused because they had no time.

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Thanks to lovely Ellen who accommodated me at short notice and waited for me when I got stuck in traffic. You are amazing .Thanks a million.

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I had a different person today from my usual stylist, but I felt very confident that all would be well - and it was! Great service from a newly qualified stylist, who took real care to regularly check in with me about what I wanted and how it was going.

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Charlie is amazing, she always makes me feel Special and I always love my hair after she’s worked her magic!!! She’s friendly, kind and always professional. The team at cocoon are always friendly and lovely and even in these difficult times, it still feels like it’s a treat.