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The Cove Hitchin (1607 reviews)



Ranked 47 of 50 in South East

8-10 Arcade Walk, Hitchin, HERTFORDSHIRE, SG5 1EE, United Kingdom

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Visit the The Cove Hitchin website




You can book at The Cove Hitchin Hitchin online using our Book Now button located above. Select from a list of services offered, pick your favourite The Cove Hitchin staff member and book from the dates available.

Multi-award winning Cove Spa is renowned for its 'personalised' and cutting edge service where exceeding your expectations is our philosophy. A team of specialists who together have over 150 years of body, beauty and skincare experience is at hand when you visit one of our intimate day-spas - each one independently run to fully embrace the locality; currently spread across highly-desirable locations in London and Hertfordshire.


Awarded 'Spa of the Year' at the London Hair & Beauty Awards and 'The Most Commended Spa' at the prestigious English Hair& Beauty Awards, is testimony to the wide selection of high quality treatments and rituals we provide in a calm and relaxing ambience - open seven days a week, with late evenings midweek, just for you... 


Come and experience the magic of The Cove Spa!


Reviewed by 1607 customers (view comments)

The overall ranking and star rating is based on customer reviews received in the last 6 months. All customers that paid for a service at The Cove Hitchin were requested to complete an independent review by mylocalsalon (a minimum of 26 reviews are required within the last 6 months to receive a ranking).

Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)

Opening Hours

MON 10:00 to 18:00
TUE 10:00 to 20:00
WED 10:00 to 20:00
THU 10:00 to 20:00
FRI 10:00 to 20:00
SAT 09:00 to 17:00
SUN 10:00 to 16:00

Payments Accepted

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Brands Stocked



What our customers are saying about us

Commented reviews only




Hitchin
28 Oct 2023
Overall Environment Care

Service Quality & Prof. Advice

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Comment

I have booked 3 treatments for my birthday: body scrub,massage and reflexology, one after the other. When I entered the room it was really cold. When I undressed temperature was unbearable, which I notified the therapist about. I was given blanket which helped, but obviously treatment area needs to be exposed, so I still felt cold. I thought she had turned the heating on and it was just taking its time, but as it turns out, she didn't. At some point I was so cold my hands were shivering. Therapist could obviously feel how cold I am, as she was touching my ice cold feet and hands. Towards the end, during reflexology I was so desperate I've asked again if she can do something about the heating and than she said: 'sure,I can turn the heating on'. Up until that point I thought the heating is not working or not efficient enough to work - but as it turns out it just wasn't on. Only by the time my nearly 3-hour-long session finished the room was warm enough to stay in.. I have informed the therapist that my experience would have been much better if I wasn't freezing, she became defensive saying that she turned the heating on at the beginning. I've pointed out that my feet and hands were ice cold, which she could feel - she just told me to dress up and go to the reception and she left the room. I'm really sorry to say that my experience was far from wonderful because of the discomfort I've experienced. I had much higher expectations, especially for the price charged.



Hitchin
19 Feb 2015
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Hitchin
31 Jan 2023
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Hitchin
23 Feb 2022
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06 Oct 2021
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Hitchin
29 Jul 2017
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)

Comment

Thought the salon was very shabby. Needs money spent on it to bring it up to date. Most fixtures & fittings are years old from when it was body magic. Also thought it was dusty and in need of a good deep clean. Staff were pleasant enough, lady doing my treatment was friendly but nothing outstanding. With so many other salons in Hitchin Cove needs to raise its game.


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