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The Cove Hitchin (1596 reviews)



Ranked 48 of 50 in South East

8-10 Arcade Walk, Hitchin, HERTFORDSHIRE, SG5 1EE, United Kingdom

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Visit the The Cove Hitchin website


You can book at The Cove Hitchin Hitchin online using our Book Now button located above. Select from a list of services offered, pick your favourite The Cove Hitchin staff member and book from the dates available.

Multi-award winning Cove Spa is renowned for its 'personalised' and cutting edge service where exceeding your expectations is our philosophy. A team of specialists who together have over 150 years of body, beauty and skincare experience is at hand when you visit one of our intimate day-spas - each one independently run to fully embrace the locality; currently spread across highly-desirable locations in London and Hertfordshire.


Awarded 'Spa of the Year' at the London Hair & Beauty Awards and 'The Most Commended Spa' at the prestigious English Hair& Beauty Awards, is testimony to the wide selection of high quality treatments and rituals we provide in a calm and relaxing ambience - open seven days a week, with late evenings midweek, just for you... 


Come and experience the magic of The Cove Spa!

Reviewed by 1596 customers (view comments)

The overall ranking and star rating is based on customer reviews received in the last 6 months. All customers that paid for a service at The Cove Hitchin were requested to complete an independent review by mylocalsalon (a minimum of 26 reviews are required within the last 6 months to receive a ranking).

Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Opening Hours

MON 10:00 to 18:00
TUE 10:00 to 20:00
WED 10:00 to 20:00
THU 10:00 to 20:00
FRI 10:00 to 20:00
SAT 09:00 to 17:00
SUN 10:00 to 16:00

Payments Accepted

Payment method Payment method Payment method
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Brands Stocked


What our customers are saying about us

Commented reviews only





09 May 2015
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Hitchin
24 Mar 2015
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

Excellent massage, thank you so much. Suggestion for management : with current spa prices, it would be great if basic toiletries were provided, eg shower gel, body lotion and facial moisturiser after the steam room.

Response from The Cove

Thank you so much for your kind words regarding the massage you had in Hitchin on 24th March. We apologise for not making your required toiletries available to you, especially as we have most of these items for our guests to use in the changing rooms at the Spa. I will personally see to this and assure you that this will not fail you upon your next visit to Cove Spa. Many thanks, Krupesh Director - Cove Spa

Posted on 28 Mar 2015

Hitchin
02 Mar 2015
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Letchworth
17 Jan 2015
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

My only small criticism was that the toilet I was directed to had no toilet paper (box of tissues on a shelf) and no towels to dry hands. This has never happened before and my appointment was late in the day but .....

Response from The Cove

Please accept our sincere apologies for this glitch in our housekeeping during your visit to the Spa this time round. We have very strict procedures and processes in place at the Spa to prevent such inconveniences therefore apologise sincerely for failing you on this occaion. We look forward to welcoming you back to Cove Spa very soon! Krupesh (Director)

Posted on 24 Jan 2015

Hitchin
21 Jun 2014
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

I was asked to pre pay when I booked over the phone. This was new to me and I didnt feel great about it. Also I was never informed that Body Magic had changed to Cove SPA. As a valued customer it would have been nice to be told. Sb

Response from The Cove

Thank you for your feedback. In the first instance please accept our apologies for what seems to be a frustrating experience for you - not at all an intention on our part. Please allow me to explain: The Cove Spa has a deposit policy in place to ensure our loyal clients get maximum availability for when they need it. Clearly this policy means less over-bookings with late cancellations, which would only block the Spa diary unnecessarily and upset genuine clients who cannot get the space. As for the change over from BodyMagic, we started our communications back in November so have covered pre, during and post activity of informing all clients of the latest updates. These messages were sent to everyone signed up to either our e-marketing or social media channels. I trust you'll join us soon if not already. I trust this note will go someway to instill your confidence in our efforts and we hope to see you at the Spa very soon. Krupesh Director

Posted on 26 Jun 2014

Hitchin
30 May 2014
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

Very good, and very quick, wax. I'll be back.
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