The Cove Hitchin (1593 reviews)

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The staff are very friendly. The pan pipe music is dreadful and must drive the poor staff up the wall having to listen to it all day long!

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Have been using this salon for 6/7 years and the service is better than ever. My only feedback from today's visit, I usually visit every 6 weeks or so and was a little disappointed to see the same magazines from my last visit in February. Other than that brilliant service.

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My pedicure was absolutely fantastic. Wonderful attention to detail, I felt so pampered and my feet looked absolutely wonderful afterwards! 10 out of 10 for pedicure. The only thing was it was a super grey day, I’d rushed out of the house leaving my husband with the baby and after an exhausting night/day I was craving a cup of tea - and when they offered a drink I jumped at the chance of having one but left slightly disappointed when they said they had no milk 🙃 so water it was

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The treatment room was on the small side for the type of treatment - a body wrap that involves the therapist moving around the client, so it felt a bit cramped and awkward. In places the decor is a little tired and disappointingly it doesn't really have a 'spa' feel, definitely a salon rather than a day spa. The welcome and service can't be faulted though, both were great and I'll be returning. (I booked two further treatments!) I'd also add that there's an extensive, varied range of treatments offered, I'd say more so than other places, so that's another good thing about Cove Spa.

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Excellent massage, thank you so much. Suggestion for management : with current spa prices, it would be great if basic toiletries were provided, eg shower gel, body lotion and facial moisturiser after the steam room.

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My only small criticism was that the toilet I was directed to had no toilet paper (box of tissues on a shelf) and no towels to dry hands. This has never happened before and my appointment was late in the day but .....