The Cove Hitchin (1607 reviews)

Comment

While the staff were welcoming and friendly the services myself and my daughter chose were quite awful. I was gifted a voucher from my 7yo to use for us both for my birthday. It was only simple, a pedicure for myself & nails and toes painted with polish for my daughter. The pedicure was very basic just hot water a little foot rub with minimal salts and only one foot was filed. Now I appreciate I had damage to a couple of my toes and to be honest I was happy to leave with just a clear layer of varnish on them but was talked into having a colour polish. I explained I was very fussy with my toes and I like them to to look a particular way when painted and I knew it was unachievable with the damage to them but she just kept telling me they “look fine”. I just let her do the polish and honestly it was the most awful polish iv ever had. Regardless of the damage to my toes the polish lines were all wonky not even up to the edge of the sides of my toes, the nail tech was shaking and the polish just looked clumpy as way too much was applied. This also took about an hour just for myself - my daughter was bored by this point I assumed if a double app was booked then another member of staff would have done my daughters especially as the salon was completely empty with not another customer coming in the whole time we were there. My daughter had her nails and toes painted, no top coat applied and no drying service for either of us was offered which was odd. We were both left to leave with fresh painted polish not dry at all. Polish has unfortunately been removed as you can imagine a 7yo trying to keep her nails dry is never going to work. Usually anywhere we go there is a nail dryer for this. The polish on my toes was removed as soon as I returned home also as it just looked terrible. I just wouldn’t return or recommend when something this simple couldn’t be done to a standard. I honestly paint my own nails better than what we both left with. I was also asked inappropriate questions like “so are you having any more children” and “does her dad want any more children” I was taken back by these questions to be honest they are VERY personal things to ask someone without knowing anyone’s circumstances and it felt very uncomfortable. Like I say the staff were pleasant but the overall experience and time taken for what we wanted was just not great.

Comment

The overal treatment was good, but I didn’t get the treatment I had asked for, after speaking on chat, not really the salon fault, but the chat who, told me they could do what I asked, but then couldn’t on the day

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I had purchased a "course" where I paid upfront for five massages to receive a sixth session for free. When purchasing this or at any point afterwards, I was not informed there was an expiry date for the course. When I arrived for my fifth massage, I was told that my course had “expired” and so I wouldn’t be receiving the sixth free session. I obviously would have made use of the course in time had I known they expired. Awful customer service to not honour the original agreement.

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I cannot fault the massage therapist at all, but the amotsphere and premises was awful, the room was very basic and did not have a nice relaxing spa vibe, also it was very cold in the room not cosey at all, my friend also had a massage at the same time at me and im sorry to say hers was even worse, the massage therapist was burping through out the whole session and she also placed wet cotton pads over her eyes? By far one of the worst spa experiences we both had, will not be coming back - would ideally want a full refund but i know this wont happen

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No conversation from the lady who did my treatment. After it finished she left the room without saying anything about after care or even good bye. Very expensive verses other places locally and wasn’t as plush as I expected for the price. .

Comment

Paid £35 for a gel manicure. However, the finish is not as good as I was expecting. My usual salon only charges £25 for gels and the finish is superb. I used Cove as it was the only salon open when I needed a manicure doing ASAP.