The Cove Hitchin (1593 reviews)

Comment

A bit of spa music would have been relaxing instead of reception on the phone Bench seat uncomfortable Staff pleasant

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My Pedicure with Francesca was excellent . Her attention to detail was first class and I would certainly recommend her to my friends . The salon was clean and well appointed, however I felt that overall the atmosphere was rather cold, some pictures or flowers and some music would be nice, and I would have liked some up to date magazines to read the ones given to me were rather old .

Comment

I have visited Cove a number of times and been very pleased with the service. Today was a slightly less than perfect experience - for the first time the therapist didn’t leave the room as I got undressed and I was only offered a light sheet to cover myself rather than a proper blanket as usual. I also found the treatment a little disjointed and I could hear the therapist regularly checking her notes as to what to do next. I appreciate people need to learn but I did find it rather less relaxing and reassuring as a consequence e.

Comment

The deep tissue massage was great and the perfect pressure. Lovely touches include the oil to inhale under the massage bed during the treatment. I didn’t receive any pre or post massage advice etc though, so couldn’t score this on the feedback form. My only comment are the treatment room / toilets look a little tired but the downstairs reception area and salon is really nice.

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Very pleasant, helpful assistant.

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Maria gives a great massage - firm but relaxing. I like Cove Spa but the overall feel of the place is just a little tacky. I can't work out if it's the lighting, flooring or reception area. It doesn't really matter but it detracts from the indulgence and feels more practical.