Edward James London (Balham) (687 reviews)

Comment

I normally have amazing service, however I was only having lunch lights today and was unable to get Ed for my appointment. My hair was washed by someone very Inexperienced who pulled my hair and made me yelp on a number of occasions as well as well as dripping water over my face and using very hot water. Once back in my seat, I was asked if I’d like a drink. I requested a Prosecco but it never came. I didn’t make a fuss because I knew I was only having a quick rough dry. However, drying my hair seemed to take an age even brushing it out must’ve taken 10 minutes. He had no idea how to even separate strands. Eventually, I had to request that he left my hair because I had to get to my car which was half an hour over a two hour parking slot time. Another lady then took over and quickly and efficiently dried it for me. I know people have to gain experience but for me, coming to the salon today was sadly not a good experience.

Comment

Having read the reviews online I was really excited about coming for a pampering. However as a new customer, there were a couple of things that made me feel like I wasn’t “one of the regulars”. Everyone else seemed to be offered a drink, but I wasn’t offered one until around 2 hours into my treatment. I was also asked whether I had thought about a treatment using a name I’d never heard before - a hair protection treatment of some sort? When it was apparent I had no idea what she was talking about, the hairdresser explained what it was. But this did make me feel like I really wasn’t “in the know”, which in turn was a little unwelcoming.

Comment

So the salon was lovely and the products were nice. The quality of the cut and dye was nice too and what I wanted. However they were clearly understaffed so I was left by myself by my stylist on several occasions for over 15 mins, for example half way through my highlights being done and left alone in the sink too. I don’t hold that against the staff as clearly not their fault they are short staffed but I don’t think that is justifiable, particularly at the cost of the salon. I think had that not happened it would have been a lovely experience overall. I probably will come to the salon again.

Comment

Such a lovely salon, great service and fab products. My only criticism is it can take a very long time.. (four hours for a colour, trim and rough dry..) The team are very friendly and chatty but this actually seems to slow some of them down a bit. I’ve had some great hair from the salon, and whenever I’ve had something that wasn’t quite right, they’ve quickly got me back in to fix it. It’s well run and has a good atmosphere.

Comment

I was really happy with pretty much everything, my hairdresser was lovely and kind, I just wanted my hair to be cut a bit shorter than it was, and it took me a couple of times to mention this and still it was left longer than I had imagined when I planned on getting it cut. I am not saying the cut is bad, I do like it, I just was hoping to have a shorter style than I ended up with.

Comment

The overall feeling was good. The staff were friendly and I felt comfortable. However, I was not entirely happy about the result, maybe there was a misunderstanding of some sort but I did not get the result I was expecting and I did not realise until it was too late, in a way I feel like I paid for a service that did not live up to my expectations and I don't have the results I desire - at least part of it.