Ella Bache - Fortitude Valley (1064 reviews)

Comment

Very professional service. I had a waxing and was very surprised as my skin is very sensitive being pregnant but it was amazing & the staff were very professional.

Comment

Overall the salon environment was great and the service provided was bubbly and friendly - however the employee who completed my service was clearly ill - to the point where she had to stop and blow her nose on several occasions (none of those times did I hear her wash her hands before she continued with my facial, eye brow wax/tint and massage... therefore I felt extremely uncomfortable. Not to mention - because she had a blocked nose she had to breathe through her mouth and when you're within close proximity to someone and they are breathing all over you - makes it hard to enjoy the experience when all I could think about was whether or not what she had was contagious/what germs were being spread. At one point during the massage I'm about 95% sure that the employee's nose was running and dripped on my back (was definitely not massage oil). All in all, I'm not someone who really makes a fuss, and I understand that this employee was doing the right thing by showing up to work - however might I suggest that she/any other future employee who's sick refrain from completing services that are within close range of a persons face/ hands etc - and/or perhaps use gloves/wash hands more regularly. During my eyelash tint - the person also barely used any water to rinse the tint - just very mildly damp cotton pads which caused there to be a lot of tint left on my eyelashes and then to obviously start to sting and cause my eyelashes to clump together. When asking for more water on then to make it easier to wipe off - nothing was done. I was then thankfully given a tissue to wipe all the excess off which took me a while. Absolutely no conversation had around my skin type before conducting the facial either - no efforts to help me with issues I had listed on my chart (As I am a first time customer to this Ella Bache salon). Also provided a quick bit of feedback to the front desk who didn't seem to care. All in all, this has probably deterred me from coming back to this particular salon.

Comment

First experience here, really enjoyed ! Did notice some residual dry products on my skin after I left, so in future may benefit from being advised to wipe down after, however this could just be because it’s my first time and didn’t realise. Many thanks - will definitely return !