Dawn at Evergreen (1652 reviews)

Response from Dawn at Evergreen

Hello. This is Jane the business manager. I am so sorry you feel our prices are a bit steep. We have had to make a small price increase recently because of all the overhead increases which are out of our control. The National Living Wage. Auto enrolment pensions and an increase in our professional styling and colour products VAT etc. This is not an excuse though because I feel your experience should be so good in our salon that price isn't something that a customer would feel needs to be compared with a town salon. We want to be better than city centre salons. I would like yours and everyones experience through the salon to be extraordinarily good. We aim for 110% customer satisfaction. This review system doesn't allow us to know who is writing a review so I can only write a reply here in the boxes provided. I am sending you my email address for any more views and comments you may have as we take our customer satisfaction very seriously. I would like to send you a voucher for your next visit so please contact me cjjwolves@live.co.uk we use vouchers and offers regularly on Facebook and via email for birthdays etc so your privacy will be observered if you would like to contact me. Using a voucher next time you visit will not be seen as unusual. Thank you for the feed back. Jane.

Posted on 26 May 2016