The Cove Beaconsfield (332 reviews)

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The other day I did eyebrow threading. When I got home, I realized that the job was not done correctly as some hair was still sticking out. Then today, I had upper legs and extended biking wax. So many hairs were missed that I had to call the lady to return to the room and remove them. Unfortunately, when I got home, I found even more hair that was around my knees and the back of my upper leg, and realized that the bikini area was not waxed as 'extended' but as 'normal'. Such a pity and a waste of my time and money.

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A little more proffesnalism needed or both the receptionist and the therapist. Perhaps managocould offer some extra training and nurturing as both girls would be very capable if given the time to learn more from experienced teachers

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Dear Sir/Madam I wanted to write and say how disappointed I am with the services provided. My mum and myself had a lash lift on Friday afternoon. My appointment was at 5pm and the lady I had was great. My lash lift came out lovely and very happy with the services. However my mother was extremely unhappy (appointment at 4pm on Friday), she did not feel relaxed, the lady couldn’t get the eye strips on took her 7 gos, and the overall outcome was extremely poor. I have attached photo with glue left all over eyelid eye was slightly glued together, there was black dye below eye and on eye lid. At home I had to spend 20 minutes trying to remove all the black off and the glue to unstick her eye. This was her first lash lift experience and she won’t be doing it again after this. Extremely disappointed and charging £65 to let her leave with black all over her face she was extremely unhappy.

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The salon had a nice atmosphere, it was calming and looked professional. My technician was quiet, but I didn't mind too much. This was my first nail appointment, so I had a few questions which she responded to but not in much detail. The application looked good, but slightly on the lumpy side. The right-hand small finger was messed up and stung because the varnish had run over and had to be re-done, which was fine but extended the appointment longer. Two days after the application, bits had begun to chip off a little. It has now been seven days and all the nails on my left hand have pretty much come off despite the fact it had only been a week. For £25 and my first gel application, this was pretty disappointing. I don't think I would come back.

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I treated my friend and myself to two facials . I was a regular customer at the Chiswick branch before it closed down so my facial consisted of steam plus extraction. I naturally assumed I was getting the same treatment at this salon. As I was treating my friend for her birthday we felt disappointed that this was not included in our facials. When I asked the question why we were told they did not do steam or extractions surely all your salons do the same facials or similar. So I have to say the staff were lovely but I it left me rather disappointed as I wanted to give my friend a special treat .