The Cove Beaconsfield (332 reviews)

Comment

I have used the Cove for many years and it is usually great. Today, it was a different beautician which really didn’t seem to know what she was doing. After pouring boiling wax on my legs, taking 45 minutes to do a half-leg wax, and a smudged and messy pedi that I could have done much better myself, I am not impressed. All that said, the girls who usually work there are good so I will be trying them one more time and hope I get a better beautician next time.

Comment

1. Details of location not provided prior to arrival 2. Technician seemed flustered and rushed, not aware of services I scheduled 3. Treatment room door left open, no privacy for initial treatment 4. Pedicure treatment uncomfortable and seemed cumbersome with the foot soak on the table. It seemed really awkward. Why not have spa pedicure chairs, it will easier for client and technician 5. I had to go to another room to complete the rest of service 6. The technician left me to go and complete a service for another customer I was shocked at the type of service for the amount of money I received. I will not return.

Comment

On this visit there seemed to be a mismatch of appointment times , with the salon and myself. I was called to advise I was late. When I booked the time of the appointment last month I added this to my diary at the time of booking so for me the time had not changed at all. It appears My appointment had been brought forward 15 minutes , if this had been done post my booking I wasn’t made aware of this. For my appointment i was unable to have the allotted hour appointment but was advised I would only be able to be accommodated for a half hour slot , as I was late essentially. This was fine but the tone of the caller was definitely indicating that this was my fault as I was late and had clearly got the wrong time down In saying that the person that provided the treatment was very helpful and competent.

Comment

I cannot comment on the quality of advice received yet, as the treatment (laser hair removal) will take several more sessions. Therefore the same is true for the value for money question, i.e. I don't know yet whether it works, hence cannot comment whether it's good value for money! Therefore I also don't know whether to recommend to friends or family. The service I receive from Ana (Beaconsfield) is professional, discreet, competent, caring and kind and I'm very happy with how I am treated by her. Thank-you, Ana.

Comment

Never the same staff so don’t build up a chatty relationship although the 2 girls today were very good and pleasant hope They are still there next time !!

Comment

Cheryl was very gentle and i was very satisfied with the treatment. We had a very nice conversation.