Hair By Phillip Award Winning Hair (3212 reviews)

Comment

I went in for a curly blow dry and left with my hair pretty much straight with a kink in it. Unfortunately I will not be returning & do believe it was a waste of money and time. My hair was not remotely curly.

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I found it quite unprofessional that once someone’s shift was finished they just left even if they still had a client in their seat especially if it was for colours. I ended up with 3 different people doing my hair in the end. I was handed a gown to put on myself as soon as I walked in and hadn’t even taken my coat off yet. No one took any notice of the stopwatch going off to rinse my hair off. When someone eventually came over to wash it they spoke to another member of staff the entire time which is probably why when I scratched my head when I got home I had dye under my fingernails. The colour I got wasn’t what I asked for at all. The only highlight was the girl who blow dried it (who was already rushed off her feet) while others left or stood talking was very nice and did a great job

Comment

I have been a regular customer at H by P since we moved to Stotfold 9 years ago. I made an appointment for a wash and blow dry last Friday 18/8/17 at 5 pm. I had been unwell during the day and at the last moment realised I was not well enough to drive myself there. I rang the salon expecting to be given a new booking but was met, to my astonishment, with being told that there was a cancellation charge of £10 almost the cost of my hair appointment. The receptionist was very bland, unprofessional and showed no sympathy to my plight. I heard her say to another colleague whilst on the phone "There's been another cancellation!" .I told her that I had never been informed of a cancellation charge and I had been coming to the salon for years. I was furious. My husband offered to drive me there and pick me up so as I could keep the appointment. I did not recognise any of the employees working there that afternoon. They appeared immature, inexperienced and lacking in customer care skills. They seemed incapable of handling a customer with a problem. I should know what I am talking about as I was a college lecturer in business studies prior to retirement. I told them I had never been informed of a cancellation charge and that I had been coming to the salon for years and that I was a regarded by other staff as a regular customer. I was met with a bland response that it was written on some card which they could not be bothered to show me! All one employee could say to me as I left was "See you later" to which I replied that, due to my experience that afternoon I was no longer a customer.

Comment

Wasn't welcomed by the stylist. Unfriendly salon. Too many staff for the amount of customers. Could hear staff eating and talking in back room. Hair tint stained skin. Hair not dried enough to judge colour, stylist ignored this. Wouldn't go again