Hairlucinations (1266 reviews)

Comment

I have a query that the total amount stated on the confirmation email (per attachment) is £39.50 with upfront payment of £22.24 and so the outstanding balance should be £17.26. After service at shop, I wad told to pay a balance of £31.76. Although I paid it anyway, I feel it not honest way to do business. Maybe, you can explain further why I need to pay more than what was confirmed. Overall, I am satisfied with the hair stylist. He is professional on his skill.

Comment

My experience today was a bit mixed, although happy with my hairdo the overall treatment wasn't that good. It wasn't particularly busy I was having colour cut and blow dry hence as expected I was in the salon for a couple of hours of which I wasn't offered a drink or any reading matter and some of the staff would have been free to do that as they were busy chatting at times!

Comment

I tried to cancel an appointment I had booked online as I would not be able to make it. I asked for a refund for the deposit I had paid and I did not receive it, I came in for a treatment from abbi who was great and so helpful with me. I did mention to Katie I had not had the refund, I thought she was very rude by answering well you should not have booked and this had happened before with me. ( this being the first time I have cancelled an appointment) wouldn't mind I cancelled well in advance, if it had been the last minute I called I understand you would lose your deposit but it was 5 weeks in advance. I only asked for the payment to go off my last treatment. it does say on the website if you cant keep an appointment to call and cancel and that's what I did. did not expect to be spoken to so rudely and made to feel embarrassed for asking for my own money back. I spend a lot of money in the salon as I love getting my hair done here.

Comment

when having to wait for some time before appointment the seats in the waiting area are extremely uncomfortable. And the whole salon felt very chilly on my visit. Also can I say that the reception lady and student staff that wash hair need to be very careful about customers having there hair coloured I could hear them very clearly not speaking very kindly in other words slagging her off!! not very professional at all!! would not like to think this goes on all the time, some customers can be pains im sure but please do your moaning out of ear shot as the customer may hear you!!