Hiikuss Hair Salon (925 reviews)

Comment

I called up the salon on 23/24 November 2017 to book an appointment for my new-growth. The last time I had been to Hikuss my hair ended up being relaxed even though I had asked for a texturiser. I wasn't too concerned about that at the time as I had a good overall experience with the stylist. However, I was unsure whether for my next visit I could get my new growth texturised, or whether I had to get it relaxed like before. When I called to book my next appointment I explained my situation to the agent (that I wasn't sure whether I could get a texturiser or a relaxer and would discuss with the stylist). However, at the time of paying after my appointment I learnt that agent had put on the system that I would have a relaxer (no doubt because it costs more). This caused an issue at the point of paying, and for some reason the stylist who did my hair and was taking payment either didn't understand, or didn't want to acknowledge, the salon's pricing. She wanted me to pay the full relaxer price which was considerably more, even though I only had a Fibreguard Affirm texturiser... In the end she said that she would "do it for £45", which was still £5 more than what I should have paid.

Comment

I believe if one books in and pays to have their hair done by a senior stylist. If a more junior person does the prep work, this does not allow for the stylist to assess the condition of the hair before any work is carried out.

Comment

If at anytime, the saloon is aware that they will be delays, you should let know the client. And you also should give an extra discount whenever you have delays just to be fair. I had to ask for a discount and I think that should have been proposed.

Comment

Nice salon albeit a little small. Keisha was lovely and did a fantastic job with my hair treatment.

Comment

I enjoyed the end result of my hair but felt the stylist could have taken more care when de tangling my hair. I lost slot of hair unnecessarily.

Comment

I was not spoken to during the time the stylist was working on my hair. I was not told what products were being put onto my hair and why they were being used. I had to ask. The service itself was very good and carried out professionally and with great care. I just felt communication was poor and deducted some marks for that reason. I could have been made to feel more welcome.