Houghton Cuts Hair & Beauty (1352 reviews)

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Staff are all very friendly and helpful. Stylist is very informative and professional. All over a very pleasant experience

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Had a lovely colour change by Elaine. A tad expensive if I'm honest but lovely all the same.

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First class service from Donna, as always.

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Lovely pedicure

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Very friendly staff Lovely place and good price for the service Highly recommended x

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No complaints about the actual time with Ellie, she’s lovely and so brilliant at what she does. Truly lovely girl. The salon is also lovely and I also really like Laura too. My only complaint is your cancellation policy that isn’t actually made clear in the booking process. I booked the appointment on Thursday and wanted to cancel on Saturday morning. Completely appreciate this is short notice however I am pregnant and suffering with morning sickness. I’m also a regular and have spent hundreds at this salon, I’ve never had to cancel before. When I called to cancel, the lady didn’t mention any fee, it also doesn’t say this on the confirmation email at all. I then got a bank notification to say you’d charged my £16. I find this crazy considering, I didn’t cancel because I wanted to, I cancelled because I was very poorly and it’s important to rest when pregnant. I called back up to query this and the lady said it’s automatic, so I ended up forcing myself to attend the appointment. I made Ellie aware I was pregnant and had morning sickness and she was so considerate and lovely. But I really am not happy with the cancellation policy, I think you should be more mindful of your loyal customers and their situations. I understand you are a business but for my first cancellation in years, this is a horrible experience. Again, I want to say Ellie and Laura are great, always so lovely. But please consider this policy in the future and understand my reasoning. If it wasn’t for the lovely staff you have at the salon, I would definitely look to move to another salon as this has caused me such an unnecessary stress.