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Houghton Cuts Hair & Beauty
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Hatfield House, The Broadway, Houghton Le Spring, Tyne And Wear, DH4 4DJ, United Kingdom
Visit the Houghton Cuts Hair & Beauty website
You can book at Houghton Cuts Hair & Beauty Houghton Le Spring online using our Book Now button located above. Select from a list of services offered, pick your favourite Houghton Cuts Hair & Beauty staff member and book from the dates available.
Reviewed by 1376 customers (view comments)
The overall ranking and star rating is based on customer reviews received in the last 6 months. All customers that paid for a service at Houghton Cuts Hair & Beauty were requested to complete an independent review by mylocalsalon (a minimum of 26 reviews are required within the last 6 months to receive a ranking).
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What our customers are saying about us
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Megan
06 Jul 2024 |
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Elsa
11 Jul 2023 |
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Janet
Houghton Le Spring 24 Jan 2023 |
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Anonymous
Tyne And Wear 23 Jun 2022 |
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Ashleigh
Durham 07 Jan 2022 |
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Anonymous
Houghton Le Spring 20 Sep 2021 |
Comment
No complaints about the actual time with Ellie, she’s lovely and so brilliant at what she does. Truly lovely girl. The salon is also lovely and I also really like Laura too. My only complaint is your cancellation policy that isn’t actually made clear in the booking process. I booked the appointment on Thursday and wanted to cancel on Saturday morning. Completely appreciate this is short notice however I am pregnant and suffering with morning sickness. I’m also a regular and have spent hundreds at this salon, I’ve never had to cancel before. When I called to cancel, the lady didn’t mention any fee, it also doesn’t say this on the confirmation email at all. I then got a bank notification to say you’d charged my £16. I find this crazy considering, I didn’t cancel because I wanted to, I cancelled because I was very poorly and it’s important to rest when pregnant. I called back up to query this and the lady said it’s automatic, so I ended up forcing myself to attend the appointment. I made Ellie aware I was pregnant and had morning sickness and she was so considerate and lovely. But I really am not happy with the cancellation policy, I think you should be more mindful of your loyal customers and their situations. I understand you are a business but for my first cancellation in years, this is a horrible experience. Again, I want to say Ellie and Laura are great, always so lovely. But please consider this policy in the future and understand my reasoning. If it wasn’t for the lovely staff you have at the salon, I would definitely look to move to another salon as this has caused me such an unnecessary stress.