Ikon Hair (703 reviews)

Comment

Always enjoy meeting up with Gemma and the team. Gemma is always informative and knowledgable and will give you expert advice. The team as a whole is welcoming and cheerful and I would reccomend anybody to visit the salon.

Comment

Claire(owner/manager)knew both me and my hair needed a lift so gave her almost(!) free hand with cut and colour, results are approved all round! Thanks Claire for all the time you gave to this. So easy to visit this salon, handy street parking always available.

Comment

Reluctant to refer friends or family as Claire too busy already and it could well impact on my needing an appointment''''selfish or what, sorry !

Comment

Very friendly,professional service.Really pleased with the result,especially as not my usual stylist.The stylist I had instead took time to discuss what I wanted and put me at my ease

Comment

Always a lovely experience to visit the salon. Staff are cheerful and helpful and provide an attentive and overall good service. I always look forward to my visit to Icon Hair and I have never left unsatisfied with the service provided. Well done to a super team!

Comment

When I arrived I was told my usual stylist had left the salon,and it is not company policy to inform clients before they attend their next appointment that they will have a different stylist.I do not think this is good customer service. I had to make a quick decision as to whether to go ahead with the appointment at a stage where my hair really needed to be cut, and I was already in the salon. I realise this is done to stop the leaving stylist poaching clients from the salon, but I personally think this policy is bad customer service. The replacement stylist did a good job and was very helpful, but I am still not happy about the way the situation was handled.