Jo and Cass Hair and Beauty - Lancaster (3549 reviews)

Comment

My appointment was 10 minutes late starting which was not good. I then felt my treatment was rushed - there was no vase line applied to my upper eyelids which resulted in a bluish tinge from the eyelash dye. Usually I am given a hand and arm massage whilst the tint is developing but this did not happen on this visit. All in all this was not my best experience at the salon and I will try to book a different member of staff next time.

Comment

Was offered a drink, asked for a cup of tea, somebody came back and said they had sent someone out to buy teabags and it would be a few minutes which is fine. The tea never arrived, nobody came back to tell me or offer a different drink.

Comment

As always my expereince wiht Paige was faultless. However I did have issues with 2 of the other staff I cam einto contact with. Firstly the receptionist, although she was efficient she was not focussed on me, more on the prsopect of a loan she was taking out and the working out the repayments with a collegue. I woudl rate her as minimum standard of customer service - she did the minimum expected of a receptionist/ meeter adn greeter - just. The second issue I had with the girt who weashed my hair - I did express my concern to Paige adn she said she woudl deal. The girl came to take me to the back wash, if I had not follwed she woudl have left me!. I have never had so much water in my ears when having my hair washed in a back wash! She did not ask me if I wanted a haed massage, she was going to leave me to talk to her mate - it was me who siad I wanted a head massgae - she did comply. Again service at the minimum standard but not one I woudl continue to expect.

Comment

There was only one person on Reception who was on the phone so 3 clients had to wait to be booked in and no apology was made!