Jo and Cass Hair and Beauty - Lancaster (3549 reviews)

Comment

I have had different hairstylists and have found them all to be really good - I'm always pleased with the result, and they are always very helpful at giving advice on styling at home and which products to use etc. My most recent appointment was with Jess, who was fab. The only downside I have found in my visits recently is the reception and service. My hair didn't actually begun to be coloured for 30 minutes after the time my appoinmemt was booked (without any acknowledgement), and it was ages before I was offered a drink. When the colour was on and I was offered another drink, it didn't turn up- asked again after half an hour and it finally arrived a while later! So I would say that the hair stylists themselves are brilliant - would recommend everyone who has done my hair at Jo and Cass. It's just the slightly disorganised reception and customer care that lets it down as a salon.

Comment

sometimes it feels there are so many staff and one does not know what the other one is doing. I feel as if too many people are doing the same thing and then things dont get done. however i am very pleased with my personal hairdresser - she is a 10/10.

Comment

If the review was based purely on the hairstylist and the service given by her this review would have been a lot better. My colour and haircut were exactly as I wanted and the stylist is lovely. However the reception to the salon from the junior wasn't of the highest, she seemed disinterested as she took my coat and showed me to the seat. She then omitted to tell the stylist I had arrived, offered me a drink but not the full menu of drinks and then didn't bring a drink anyway. When I booked the appointment, some of the reception staff didn't seem to know who worked in the salon and when, basic information I would think? I know this is nit-picking, but in the gap of 3 years since last visiting the salon, these little things make the difference between an experience to remember and recommend, to one that could be not repeated. luckily in view of the rest of the service by the stylist and the young lady who washed my hair i will be back.

Comment

Whilst my experience with my hairdresser, Matthew, was excellent as always, I was disappointed that I was left waiting for over 15 minutes without being offered a drink or a magazine. Matthew also had to wash my hair as there were no assistants available. I would always return for future visits due to the quality of service that Matthew offers, this lack of attention from his assistants did hamper my experience on this occasion.