Jo and Cass Hair and Beauty - Lancaster (3549 reviews)

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The stylist was lovely and friendly and gave us some good tips on w to make the hair up design last longer. The Hair up was lovely, really pretty. I just think that the value could be better.

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Claire is a fantastic hairdresser and I am always happy with the quality of service and the haircut I receive. However the environment at Jo and Cass salons has slowly been deteriorating in recent years and needs a deep clean and some new equipment.

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I enjoyed my experience and was extremely satisfied with the care I received. However I am disappointed as I made sure that I had signed up for the lowest level for the cheapest price and even email before to confirm that the price would be 27, but after the haircut was done I was told it would be 35. I understand the change in price due to the amount of care I received, however I wasn't told that this change would happen. In the future I would advise customers to be told at what point any further care will call for a price change. Again, extremely satisfied with care and haircut, just that point.

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Both myself and my daughters visit your salon on a very regular basis. We see the following members of staff on our regular appointments, all of which provide superb, friendly and very professional service on each and every visit. They make us feel extremely comfortable and welcome each and every time. The only criticism I have is the equipment provided in the beauty section could do with an update. Often the nail lamps don't work or bulbs are out in the beauty rooms or supplies are extremely low with the girls often having to share products between clients at the same time. This doesn't make their jobs very easy at all. It would be nice to see some further investment in beauty dept to help the girls provide an even better service to your clients. Hair - Leanne and Karen Beauty - Sandra, Rachel, Lauren, Ellie Reception - I hope you find this feedback constructive and helpful.

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the whole experience is wonderful. improvement to be made on the hair products they use, Wella is the worst I ever have. All the environment, service, stylist I can rate nearly 5 stars, but the hair product they use are so cheap, not worth for that price. I did full-color, there not with treatment or not hv a selection for me to do hair treatment. when I back home and do the wash after a day, you can tell how bad the product damaged your hair. My hair used to be very soft, but after the color, is superdry and rough. I don't mind to pay higher price to receive better qulity of product for my hair. Highly recommend them to upgrade the product. I know there good products can avoid those problems.

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Jo and Cass is always lovely, but pricey, and eventually one have to give up the luxury... Have J&C considered promotions or loyalty cards?. I think going 4-6 times a years is becoming too expensive, as other local talented (cheaper) options are becoming very attractive to the purse and worth considering...