Jo and Cass Hair and Beauty - Lancaster (3549 reviews)

Comment

I had my hair done by Claire - who told me she has only been with Jo and Cass for about 3 months - and she was great. She listened carefully about the colour and condition of my hair and did a great job. I was very impressed. I also had treatment at the Beauty Salon - the receptionists were great, as always, to try and book me in on the same day - and Janine was very professional, friendly and offered some good advice.

Comment

Jade was great, as always. The lass who shampooed was very good too. Everyone at Reception were nice. Love the crystal chandelier and general environment. What a fabulous building and location. Left feeling fab.

Comment

thank you so much to neve for fixing my mess of a home dye job and making sure the end result was exactly right! can’t wait to be back soon :-)

Comment

I have never had a bad experience visiting this salon. Everyone extremely professional and helpful at all times.

Comment

The first time I came it was great, I loved my hair it was fabulous. I came for a second visit as I was told it was very likely my hair was going to fade. So i came, expecting the exact same outcome as the first time but it was done differently, as in totally different procedure and a totally different colour. I still love it ! But I am worried that it is going to fade again because it was put on as a semi-permanent colour. I didn’t ask for semi-permanent but I assume my hairdresser knows best! I hope it doesn’t fade drastically! I do love the colour but I was told that if it did fade lots within a week, to go back. My only problem there is that I can’t keep spending lots of money on my hair for it to fade in a week ! Fingers crossed this colour doesn’t fade ! (Me on the right at how dark it was when it was first done the first time !)

Comment

I booked with a hairdresser I have used before only to be called an hour before my appointment to be told she wasn't in due to a bereavement in the previous week. I was not impressed that the salon had waited till an hour before to let me know. The hairdresser I was re booked with was really good however the experience in the salon was abysmal. You may serve tea with a lovely oblong plate with tiny teapot and milk jug but that does not give you the right to treat people like a number, maybe a course of being genuine rather that trying to extract money from people would be worthwhile. I had booked, colour, cut and threading. Had my colour and cut and was taken to the reception to pay and was being charged for my threading that I hadn't had, when I questioned this the threading appointment was much later and I did not have time to hang around, completely disorganised. The receptionists had very abrupt attitude and I left feeling like the £80 I had spent was worth it for the hair cut but felt very let down by the way I was treated, at that price I expect to be looked after. I have rebooked but will be cancelling.