Jo and Cass Hair and Beauty - Lancaster (3549 reviews)

Comment

Lovely atmosphere when I walked in. Greeted well by reception staff, offered a drink after I'd been shown to my chair which was delicious. My hairdresser, Jade, was knowledgeable about cuts and products and gave me some good advice and we chatted easily. I will definitely return.

Comment

Andrew was incredible with my hair. He knew immediately how to treat and cut it. I was very skeptical at the start as Jo and Cass is not my regular hairdresser, also it had been a year since I had a proper haircut since I had a baby. But Andrew put my mind to ease, he took his time with the cut and it turned out amazing. Needless to say I got a lot of compliments from my friends and family. It was lovely meeting Andrew and I will definitely coming back again.

Comment

My hairdresser, Natalie, had previously advised me on how to go about my allergic reaction to toner when dying/highlighting my hair. I returned with the understanding of using an alternative form of dye: bleach. It worked incredibly well, and I was left extremely satisfied and happy as a customer. I would recommend Natalie as she is not only patient and understanding, but evidently very much in touch with her profession and confident in her ability to accommodate her clients. In addition, I was actually late to my brow wax appointment which came before the dye. Very quickly, despite this being my fault, staff rescheduled the wax after the hair appointment. It was a seamless manoeuvre. I would like to mention the young staff member, usually dressed in a white shirt, who is always alert and engaged with customers who arrive to check in. They are doing a fantastic job. I have been a regular at Jo and Cass for a couple of years now, but today was certainly the perfect picture of their customer service and willingness to work around their customers. Thank you!

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I have been seeing Hannah for many years and she always gives and amazing service and my hair is always perfect. It’s a really nice friendly environment and nothing is too much trouble!

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Having not been to a salon for a lot of years (had mobile hairdresser) the whole experience from entering the salon to leaving was amazing! Greeted on arrival, spoken to when waiting at reception rather than ignored as client in front of me, shown to chair with chat on the way up and given a drink and magazines. Stylist offered advice and talked me through what she was doing. Massage chair at sink and head massage is a lovely extra .Really happy with cut and hair felt amazing 🤩 Felt like a valued customer, will definitely be back!

Comment

Holly ( colourist) really understood what I wanted colour wise and Natalie (stylist) got the cut perfect. Best hairdo I’ve had in ages.