Jo and Cass Hair and Beauty - Lancaster (3549 reviews)

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I have never had my hair done at Jo & C\ass until today and my Hair Stylist Lucy was very professional and gave me advice.

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Great visit as always. Ruby talked me through the procedure and was very polite and professional Would definitely recommend to family and friends

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I've rated the overall environment as 7 out of 10 as I feel that its rather busy. There is a constant of staff and customer walking briskly to and fro. I feel as a customer the environment should have a mpre relaxed feel about it as having a hair treatment, either styled or coloured, is a relaxing, luxury 'thing' to do and you should be as relaxed as possible. And value for money is 8 out of 10 because we all think things should cost alittle less than they do :-)

Comment

Overall, a positive and social experience when in the environment with a welcoming feel. However, the hairdresser who cut my hair was quite aggressive when washing my hair, pulling and tugging away at it. Furthermore, I was charged £40 for a straightforward trim that took maybe 20 minutes total, and in the end, it was cut much shorter than expected. I believe that it was not worth the high price, however with previous experience at the salon, I know that other staff members have been incredible and have been highly professional and kind.

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Always good experience Ruby was excellent and Jade always reliable and excellent hair stylist. The only reason I didn’t give environment 10 was because I was sitting near two service areas and could smell food. The environment is usually excellent

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the whole experience is wonderful. improvement to be made on the hair products they use, Wella is the worst I ever have. All the environment, service, stylist I can rate nearly 5 stars, but the hair product they use are so cheap, not worth for that price. I did full-color, there not with treatment or not hv a selection for me to do hair treatment. when I back home and do the wash after a day, you can tell how bad the product damaged your hair. My hair used to be very soft, but after the color, is superdry and rough. I don't mind to pay higher price to receive better qulity of product for my hair. Highly recommend them to upgrade the product. I know there good products can avoid those problems.