Jo and Cass Hair and Beauty - Lancaster (3549 reviews)

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Been going to the salon since the very first salon was opened in Lancaster,opposite Waterstones,treated like royalty there even by the very young trainees top class salon if you only want the very best

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Chelene is excellent. Makes my experience great.

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Excellent service good haircut , friendly staff made me feel relaxed.

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I have always really enjoyed coming to Jo and Cass in Lancaster but lately the quality of the environment has dropped significantly. I understand that Covid has made working conditions difficult but the last two occasions I have been to the salon the rooms have been filthy: piles of hair all over the floor, old tea and coffee cups left on stations and everywhere feeling generally unclean. This was particularly embarrassing when I brought my new American sister-in-law to the salon for her first experience of a hair cut in the U.K., after telling her what a glamorous place it was and then finding everywhere so dirty. I’m not normally one to leave lengthy reviews but I wanted to see if something could be done to bring it back up to its previously excellent standards. The staff as always were friendly and helpful and I have a great cut so I’m glad standards are still high in this area but would like the environment to reflect this too.

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Brilliant colour by Jess today. I've never been happier with my hair since she started cutting and colouring it. It's always exactly what I want.

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Beautiful salon with very friendly staff. Excellent experience overall, highly recommend.