Jo and Cass Hair and Beauty - Lancaster (3549 reviews)

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Hannah from the Lancaster salon did my hair and she was SO LOVELY! Unfortunately, there was one man who had short hair and tattoos who was quite blunt and rude with his advice telling me that he thought the hairstyle i wanted was ‘awful’ and he ‘wasn’t going to let someone do that to my hair’ which left me coming out of the salon with something i didn’t actually want but that i guess is quite nice. i underatnd that some styles won’t necessarily work the same but there are nicer ways to advise somebody about this. otherwise, i had a lovely time getting pampered, just a shame about the rude member of staff.

Comment

I enjoy the experience generally and my hairdresser has cut my hair very well. However there is inconsistency with this and the occasional lack of consideration or time to gain a clear idea of how I want my hair cutting. I have been in my appointment for two hours before due to my hairdresser going off to prepare a colour or greet another customer.

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Although I am happy with the outcome of my hair, I felt the whole process was really rushed. I wasn’t made to feel at ease, all I could sense was the busyness of the place and how stretched my hairdresser was to be in lots of places at once. I appreciate it’s an extremely busy time of the year but perhaps don’t accept so many appointments so that customers can feel valued and not like it’s ‘one in one out’. I don’t mean for this to sound like a moan, it’s just something I thought was worth mentioning. I hope it helps!

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I'd return for the highlights because she did a great job and it was affordable, but definitely NOT for a cut. I told her about my hair texture and what i didn't want. She didn't listen and i found myself getting home with hair too short and layers that didn't work for my hair type-even though i'd been very clear about how my hair dries. I also felt very rushed as i was her last client.

Comment

Hi, so I’ve been coming in now for a number of months to go from box brown to ballyage blonde. At first I was advised it would be roughly three sessions of highlights. Still after three sessions I haven’t been able to achieve the look I want. Sadly coming in the other day I had a new stylist and I’ll be honest I’m not very happy with the state of how my hairs been done. The highlights were brought up higher than the last three sessions and a lot of my under back hair was not out into foils so when I tie my hair up half is brown and half is strawberry/ slightly ginger blonde and I just didn’t have the heart to say anything at the time. I’m really unhappy with my hair but will need to leave it like this until it’s safe to bleach again. I don’t want any stylists to get in trouble at all, just would appreciate a correction service or a discount on my next visit. Can provide pictures at a later date or if someone calls, sorry and thanks :(

Comment

The lady washed my hair and the lady who blow dried and styled my hair were lovely and did a great job however I was charged a senior stylist price (£39) when most of the work was done by apprentices. Although everyone did a lovely job, Ellie who blow dried and styled my hair was amazing, i do feel i shouldn’t be charged that price when the senior stylist didn’t do the majority of it. She had been cutting my hair for about a minute and she was calling other ladies over to blow dry and style, I did feel a bit palmed off onto other people. That being said the end result is good I just feel the price was unfair, and the senior stylist wasn’t too bothered about doing anything on my hair.