Jo and Cass Hair and Beauty - Lancaster (3549 reviews)

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I booked with a hairdresser I have used before only to be called an hour before my appointment to be told she wasn't in due to a bereavement in the previous week. I was not impressed that the salon had waited till an hour before to let me know. The hairdresser I was re booked with was really good however the experience in the salon was abysmal. You may serve tea with a lovely oblong plate with tiny teapot and milk jug but that does not give you the right to treat people like a number, maybe a course of being genuine rather that trying to extract money from people would be worthwhile. I had booked, colour, cut and threading. Had my colour and cut and was taken to the reception to pay and was being charged for my threading that I hadn't had, when I questioned this the threading appointment was much later and I did not have time to hang around, completely disorganised. The receptionists had very abrupt attitude and I left feeling like the £80 I had spent was worth it for the hair cut but felt very let down by the way I was treated, at that price I expect to be looked after. I have rebooked but will be cancelling.

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My stylist was running 30 mins late... fair enough, I was offered a complimentary drink and conditioning treatment for the inconvenience. I got a cup of tea but no complimentary treatment. My stylist didn’t introduce herself so I have no idea of her name and no apology or explanation as to why she was so late until she had almost finished my hair. She was very rude about my hair after I explained I hadn’t had it cut for so long (mainly because of bad experiences!) I won’t be coming back here again, as I don’t know the stylists name I can’t ask not to have her again, so lost a potential repeat customer.

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I was very disappointed with the seviceci got today, jess my hairderesser seemed to be in a rush and like every women after lockdown and there first visit to the salon was excited, but no I came home and cried my hair looks awful and have had to wash and straighten it before I can go out for lunch. My partner laughed when I walked though the door as he said i looked awful not what you wanted after being in a hairdresser and spending £40 to look lovely. I would have thought that if I had gone to a cheap rubbish hairdressers in lancaster not jo and cass. I would t recamend jess to anyone if she is going to rush and leave hair all over your face and want your hair to look bad. Yes again I'm so disappointed and very upset

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The hairdresser was far more interested in checking someone else's colour, took less than 15 mins to cut my hair, and was very rough. £41 was ridiculous for this. A birthday treat? More like a birthday nightmare.

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Have been coming to jo and cass for around 10 years, wont be returning. Not offered a drink, lady next to me offered two during her visit. Bleach left on for 45 mins before being checked and I had to request it to be checked. Let a trainee tone my hair who didn't know what she was doing- applied all over then washed ends off when she realised- not her fault, should have been supervised. Hairdresser started to dry my hair and realised toner done incorrectly so had to re do it. Roots clearly over processed and now my scalp is very sensitive due to bleach being left on too long. I was clearly upset during this and wasn't offered any sort of apology or discount to the price.

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Have been coming for a couple of years now. Usually great and a really relaxing experience with great service. Not good today at all, was not listened to and left unhappy. Area I was sat in had grubby sockets, smeared glass, scuff marks on the walls. A lot of young staff walking around with nothing to do, chatting and checking themselves out in the mirrors. So much walking traffic behind me it was impossible to relax. No advice, product recommendations, anything like that. Staff on front desk not interested, no booking for next appointment offered. Surprised and disappointed.