Jo and Cass Hair & Beauty - Preston (2838 reviews)

Comment

I was a regular client up until February 2022 where I decided to grow my hair out. This I did and booked my appointment 2 weeks ago with the person who had always previously done my hair and I was happy with the service I received. On the morning of my appointment I received a call to say he would be unable to do do my hair and another stylist was available of the same standard. If I wasn’t going on holiday I would have postponed and now I wish I had! I went in with reference pictures of what I was wanting, all long gentle v cuts with layers and face framing with curtain bangs. Something easy to style and still be able to but in a high pony.The stylist agreed to this and before washing used clippers to get some of the length down before washing. I don’t know whether he then forgot what pictures I showed him but he proceeded to tell me where he would take the length to. That’s not the length I now have. He’s done a good cut but not at all what I asked for. He even did what he said he wouldn’t do which is take it to a length that kicks out. I now can’t have my hair up other than in a low pony and it is back to where it was a year ago. All I can do is now wait for it to grow. I feel bad that I didn’t say something at the time but I hate confrontation and I was trying to be positive, writing this isn’t something I would ever normally do, but I feel gutted, it took me a year to get to that length and I’m now stuck with a hairstyle where it kicks out and I can’t do any of the things I mentioned. I wanted volume, big bouncy, easy to style and most of all to look like the pics I took as reference I can’t even see the length when I bring it forward. It’s like a long layered bob cut straight no v in sight. Gutted to say the least! Staff were nice, friendly I do think my stylist could have talked more. I was doing all the talking and I don’t even talk that much! Just a shame he couldn’t follow my requests and gave me what I didn’t ask for and what he said he wouldn’t do. I still can’t get over how short my hair is. It mentions below about someone contacting me but what’s the point they can’t stick my hair back on. The fear I had of hairdressers had diminished after having such a good stylist previously but it’s now come back tenfold. I don’t think I will be stepping inside a salon for a very long time!

Comment

Have to admit this wasn’t the best experience of a hairdressers I’ve ever had. I felt a little bit like I was hindrance and completely just forgotten about and done in a rush while in between someone having foils done. Trying to get a conversation out of my hairdresser was like trying to get blood out of a stone. The hair cut was fine but nothing spectacular. I booked in for a cut and curly dry, I didn’t get the curly blow dry, basically booted out of the seat. The whole experience was not worth £30. The lady who washed my hair, was lovely. I don’t think I’ll be returning.

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Came for a blow dry yesterday it was not the best experience the staffs were clearly in a hurry as it was closing time if they did not want to provide me a good quality service why leave a slot for appointment in the bookings page in the first place? Also i was asked to come 20 minutes early i did so despite that the service was not the best did not like my curls as it was not what i normally get done My hair was pulled very hard to an extent i got an head ache the hair wash has still left my hair greasy

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Not the relaxing experience I was hoping for. Very loud drilling whilst maintenance was being carried out. £52 a very poor haircut once the curls were washed out. Fortunately hair grows back! But I will not be returning to this salon.

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The receptionist was really rude. I bought hair product and questioned if I could return it, due to find it cheaper online. I then received a rude response and felt I was looked down on for trying to save some money. I was responded with ‘you can’t return it just because you found it cheaper online’. He then put me on hold without saying and stated I can return it on what days. The hair dresser styling my hair was ragging my hair with the hair brush, she could see my eyes squinting due the the pain yet carried on. Jo and cass is a go to place for me when it comes to hair but probably not after today