Jo and Cass Hair & Beauty - Preston (2784 reviews)

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Very friendly staff, recently moved upstairs in their premises, so still some work to do, but looks great, welcoming reception area and a newly installed bar! Stylists are very knowledgeable and friendly. Great value for money, I would definitely recommend and return!

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Really pleased with my visit. All the staff were friendly and welcoming. Stylist was understanding ams took time to talk and advise on restyle. A great experience in fabulous newly refurbed surroundings. Highly recommended!

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I was a regular client up until February 2022 where I decided to grow my hair out. This I did and booked my appointment 2 weeks ago with the person who had always previously done my hair and I was happy with the service I received. On the morning of my appointment I received a call to say he would be unable to do do my hair and another stylist was available of the same standard. If I wasn’t going on holiday I would have postponed and now I wish I had! I went in with reference pictures of what I was wanting, all long gentle v cuts with layers and face framing with curtain bangs. Something easy to style and still be able to but in a high pony.The stylist agreed to this and before washing used clippers to get some of the length down before washing. I don’t know whether he then forgot what pictures I showed him but he proceeded to tell me where he would take the length to. That’s not the length I now have. He’s done a good cut but not at all what I asked for. He even did what he said he wouldn’t do which is take it to a length that kicks out. I now can’t have my hair up other than in a low pony and it is back to where it was a year ago. All I can do is now wait for it to grow. I feel bad that I didn’t say something at the time but I hate confrontation and I was trying to be positive, writing this isn’t something I would ever normally do, but I feel gutted, it took me a year to get to that length and I’m now stuck with a hairstyle where it kicks out and I can’t do any of the things I mentioned. I wanted volume, big bouncy, easy to style and most of all to look like the pics I took as reference I can’t even see the length when I bring it forward. It’s like a long layered bob cut straight no v in sight. Gutted to say the least! Staff were nice, friendly I do think my stylist could have talked more. I was doing all the talking and I don’t even talk that much! Just a shame he couldn’t follow my requests and gave me what I didn’t ask for and what he said he wouldn’t do. I still can’t get over how short my hair is. It mentions below about someone contacting me but what’s the point they can’t stick my hair back on. The fear I had of hairdressers had diminished after having such a good stylist previously but it’s now come back tenfold. I don’t think I will be stepping inside a salon for a very long time!

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Katie was lovely and the end result was fantastic

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Everybody is very kind! I am very satisfied, I can only recommend it! Thank you!

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This was my first visit to the Preston Salon since your move upstairs. I was very disappointed that there was not a lift available as this will make the salon inaccessible to many. I had recently had a knee replacements and found the stairs challenging. The staff were very quick to offer help but the stairs still needed to be negotiated. Anyone who is a wheelchair user or unable to manage the stairs for whatever reason will now not be able to access your services. What are you intending to do to help your less able clients?