Kudos (3548 reviews)

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She cut too much off my hair. I didn’t want so much taken off and it’s really knocked my confidence. It’s back to the length it was February this year so quite a lot of growth gone, I also asked her to check my fringe twice and she didn’t. I was so excited as it was my first hair appointment since February 2020 and now I’m just upset and I don’t feel comfortable with my hair. The layering and shape is good overall just so much shorter than what it originally was.

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Had the salon recommended so decided to try it out for my next hair appointment. Discussed getting some shaggy layers and curtain bangs, showed pictures and videos of desired hair to stylist and explicitly agreed on keeping my mind-back length. Came out with essentially a long bob, very blunt and just beneath the shoulders. No layers, no bangs, and (though blunt) the ends were quite choppy. I completely understand taking off split ends, but this was roughly a year’s worth of healthy hair we had agreed on keeping. Was charged roughly £80 as it was considered a restyle, and after assessing my hair at home, I’ve decided not to return to dispute/fix hair in case it goes shorter! Such a shame because, aside from the cut, it was one of the most pleasant and friendly salon experiences I’ve had.

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I hesitate to write this but I had my hair cut yesterday morning and it wasn’t a very good experience. My hair was washed with boiling hot water that poured d out in my neck, my haircut is not good and lopsided. I just found the whole experience a bit worrying as I felt the hairdresser was so inexperienced- she kept asking me what to do at every state. I have now booked an appointment elsewhere to fix it

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The above relates to the service I received from Andrea hairdressing. I am very very satisfied with the service i get from the beauty team. The cut was appalling.

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My welcome to the salon was lovely and it's very nice inside . However, I didn't feel the stylist was very interested in what she was doing . We didn't talk really and I left feeling disappointed and wanted to go home and style my hair properly. I don't feel like hairdressers often understand curly hair and the way my hair was diffused wasn't correct .The heat was really hot which added to frizz. I left with frizzy fluffy hair that didn't resemble a style. I could have been more specific in how it could be dried , but I assumed the stylist might know how to dry curly hair . I would maybe try a different stylist next time .

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It's a pity the reception staff pay more attention to the phone call, then the actual customer stood in front of them. Haven't you thought about taking there number & ring them back when you've finished serving the paying customer who wanted to make a further appointment.