Leslie Frances (2338 reviews)

Comment

Please try to change the towels - the ones currently in use dont absorb enough - clothing wet after hair washing. New staff need to be checked when washing hair - usually good but this time the poor girl washed my ears more than my hair-a bit uncomfortable to what is usually a good and relaxing experience. Feedback is given as a learning opportunity and not as a comlaint.

Comment

I was under the impression my cut & finish would be £31.50. And had an email confirmation of this. When I got to the till I was asked for £46.50 as I was told I had a re-style. The stylist & I agreed how she would cut my hair. At no point was I told a further cost would incur. I was told I had a "top stylist" which I hadn't actually asked for! As my stylist was off sick. I ended up paying £41.50 to avoid any further embarrassment. But I am not happy about my experience in any way. My hair is so short & I am devastated at how it looks it is not how I wanted it. I did ask her not to cut it short in the layers which she has completely ignored. I now have to feel uncomfortable until it grows. I won't be returning to the salon again.