Leslie Frances (2346 reviews)

Comment

Yvonne on reception is always helpful, efficient and has a smile on her face. Maureen on ladies reception upstairs is also helpful, efficient and with a smile on her face - she takes time to make you feel welcome and relaxed while never taking her eyes off the goings on on the floor, ensuring the young girls are working towards keeping the place clean and tidy which is good for the customers and staff, this is Maureen's gift. Diane is always friendly and helpful and makes me feel good and look better. I think it is a little expensive but I do enjoy my visits very much.

Comment

Looking at yellow and blue lights is very poor should be LED by now

Comment

As usual, I was treated like a valuable and long standing client by the receptionists but when I reached the salon floor there was no one at the desk. Eventually, a young girl came across and told me to take a seat. It was a very cold day but she did not offer me a drink. My stylist was running slightly late but that wasn't a problem. My stylist then walked me across to the relevant chair and we chatted about what I wanted today. The same apprentice from earlier then came to gown me up. She almost threw the towels round me and then asked, in a very brusque manner 'Do you want a drink?'. I said yes and she made me a coffee. At every stage she seemed desperate to return to the storage room in the corner to continue her conversation with the other two apprentices. She was later asked to rinse the colour off my hair and shampoo me. She never told me what she was doing or asked if the water was a suitable temperature. At one point the water ran cold and she never even commented. I have never had this experience in the past so hopefully this is a 'one off' but a group of girls hanging about chatting in the corner of the salon is not giving a professional impression and, let's face it, it's an expensive salon so I expect to be treated to a bit of luxury not as an interruption to their chats.

Comment

Katie my stylist was really helpful. Taking time to explain what she was doing and also with advise on how to achieve the look at home.

Comment

I was really pleased with how ruby put right the layers to my last cut there. She was great. My daughter always comes with me for years, to have her hair cut and today was the first time ever I've been refused the student concession, she has never been asked before for student id so we don't bring it with us. If policy has changed then customers need to be aware of this.

Comment

Although I am very pleased with the results and found everyone very pleasant, I think next time I visit a hairdresser I will go somewhere else as being a pensioner I find the cost too great which is a shame.