Leslie Frances (2346 reviews)

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Katie my stylist was really helpful. Taking time to explain what she was doing and also with advise on how to achieve the look at home.

Comment

As usual, I was treated like a valuable and long standing client by the receptionists but when I reached the salon floor there was no one at the desk. Eventually, a young girl came across and told me to take a seat. It was a very cold day but she did not offer me a drink. My stylist was running slightly late but that wasn't a problem. My stylist then walked me across to the relevant chair and we chatted about what I wanted today. The same apprentice from earlier then came to gown me up. She almost threw the towels round me and then asked, in a very brusque manner 'Do you want a drink?'. I said yes and she made me a coffee. At every stage she seemed desperate to return to the storage room in the corner to continue her conversation with the other two apprentices. She was later asked to rinse the colour off my hair and shampoo me. She never told me what she was doing or asked if the water was a suitable temperature. At one point the water ran cold and she never even commented. I have never had this experience in the past so hopefully this is a 'one off' but a group of girls hanging about chatting in the corner of the salon is not giving a professional impression and, let's face it, it's an expensive salon so I expect to be treated to a bit of luxury not as an interruption to their chats.

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Looking at yellow and blue lights is very poor should be LED by now

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Yvonne on reception is always helpful, efficient and has a smile on her face. Maureen on ladies reception upstairs is also helpful, efficient and with a smile on her face - she takes time to make you feel welcome and relaxed while never taking her eyes off the goings on on the floor, ensuring the young girls are working towards keeping the place clean and tidy which is good for the customers and staff, this is Maureen's gift. Diane is always friendly and helpful and makes me feel good and look better. I think it is a little expensive but I do enjoy my visits very much.

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Charlie has always given first class service and advice, making me feel confident in my experience.

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I have been coming for a couple of years now, always a good experience with my stylist and reception. Today wasn’t so good. The girl on reception was very abrupt, no talk and especially no thank you. To be honest I felt very uncomfortable