Marcela's (143 reviews)

Comment

I only have experience with reception and Shenaz. I have been coming to Marcelo's for a long time. I am always greeted in a most friendly manner with help to take off my coat etc(I am old). Congratulations for this. I look forward to each visit due to the helpfulness and friendly consideration shown to me. Furthermore I do not wish to spend too long each visit. I am always seen promptly which I appreciate. Good luck with the future of Marcelo's

Comment

My pedicure was late by 30minutes, without any pre-advise or warning been given. The lady at reception ( Ruth) only came to talk to me and apologise , after I ask that I speak to her, which was after half an hour. Explanation was very poor. She then suggested we would do a shorter treatment for the pedicure and I would be offered a complimentary pedi another time. At the end, I was only offered a varnish credit note, and that was only after me asking! ( on the basis I had a treatment for 45 minutes ). Extremely poor service, extremely disappointed and unpleasantly surprised given that I have been a customer for years.

Comment

I love Marcella's Nails. An exceptional salon with great service & amazing staff. Would recommend to anyone.

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The best place for a manicure and pedicure without a doubt.

Comment

I think that the hands and feet massage should be longer and not left to the very end of the mani pedi when you have your varnish already on. It should be after the scrub and the scrub should be a little shorter and the massage with cream longer.

Comment

Marcela's is a very good, very professional, very friendly salon. I keep coming back because I like the quality of the service and the friendliness of the athmosphere. The specialists are very good, even if I always prefer to have one or two that know my tastes and whom I can trust completely. I also like Emma the beauty specialist, who also is a very good professional, even if she has to work in a very small room which can be a bit claustrophobic at times. But she is excellent which is why I do not try to go to another salon.