Nicky Oliver (2800 reviews)

Comment

Have been to Nicky Oliver numerous times over the past couple of years and this is the first time I’ve left unsatisfisd. I wanted it cutting and thinned out, so it would be more mangable, it has been cut and thinned but not thinned enough. I made the mistake of agreeing to have it dried using a diffuser, following the stylist’s advice and it now looks very dry and feels awful with the products used. The picture uploaded was taken 10 minutes after leaving the salon, and you can see it doesn’t look great. I don’t feel like I’ve had my hair done as it normally feels in such good condition leaving a hair salon, feels like a compete waste of money. I didn’t feel comfortable complaining whilst there but unfortunately I won’t be returning in the future.

Comment

The salon appears very run down and a bit dirty, with damp on the walls. They have crammed as many hair stylists as possible in there meaning it is not a relaxing atmosphere at all, it felt like everyone was working on top of each other. My hair stylist was nice and I am pleased with my haircut. However considering the state of the salon I feel I was overcharged and I will not be visiting this hairdressers again

Comment

I really didn't expect my hair cut to cost me £52.00. I thought it was going to be £46.00 with a discount because I came to you through Groupon and I am positive that 'somewhere' I read that my next hair cut would be discounted

Comment

Very nice lady, and all the staff. First impressions count. Surprised to see the diffuser on the hairdryer was heavily wrapped in brown parcel tape to keep it on. Never saw that before. Very good effort to follow Covid guidance. Salon a little worse for wear. Friendly atmosphere. The final price I paid was actually £9 more expensive than the web site. Not too concerned about any good reasons. I don't appreciate it. I sort of feel it was top salon prices for a fairly ordinary but not unpleasant cut.

Comment

I've read many great reviews before booking an appointment with the salon and unfortunately was expecting too much because of it, I suppose. The stylist was a beginner, which is ok, but I thought she lacked basic confidence in her knowledge and skill to advice me. I didn't initiate the conversation and thus we didn't speak a word. I was charged a full balayage price at the end too, even though I've booked in for the full head colour and cut. While I was advised by the senior stylist to lighten the hair to achieve an even colour, I thought it was a bit unexpected to charge 79 pounds for a balayage service when in reality it was bleaching the hair (9 foils where used and it did not require nowhere near the amount of effort, time or product as the standard balayage normally does). I would have appreciated more clear communication to make me feel like I am in the hands of professionals. I had a lovely interaction witht he staff that worked on a day of my colour patch test, so I will most likely come back, but will be booking in with a different hairdresser. The colour results are nice, the cut was mediocre though. No heat protection products were applied before the blowdry, nor it was styled in a pleasant way (e.g. by bangs were just left out, and I was given advice of being able to style them with a gair straigthener). I also have a fine hair, so normally in the past the stylist also puts some product to promote that volume look, but again, nothing like that was done. Overall, alright experience, but will try to find a place where I feel welcome and taken care of.

Comment

It was inconvenient that my scheduled appointment at 10:45 was not in the system, following my phone call booking two days prior. Instead I had to wait until 11:30 and was not given the stylist I booked to be with - Denim. As a result I didn't enjoy my experience as much, as the hairdresser I got instead was not as friendly. I was then overcharged for the senior stylist I was given instead of Denim and had to have this refunded and then pay again the right price. Now I will have to wait several days for my refund into my account. The receptionist I spoke to was extremely accommodating and handled the situation very well, however I am disappointed with my experience at Nicky Oliver, especially as I was so looking forward to returning.