Nuala Morey (2418 reviews)

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When I booked the appointment online I didn't realise I was booking a graduate stylist. The initial page said prices from £97 so thought when I selected any stylist that it was going to be a more experienced stylist for £97. It was only when I arrived for my appointment that I realised my stylist was a graduate and paid for the graduate stylist but would have preferred to pay more for the experience. My stylist was very lovely but don't think she had the experience I was hoping for to provide advice on the best cut for my hair. My stylist only cut my hair whilst dry and then trimmed a few pieces once it was dried but I observed more experience stylists cutting hair whilst dry and then checking through the cut when it was wet to check it was even. I appreciate I booked a curly cut and so the idea is to cut it dry to see the shape etc but I think it could have done with further shaping and graduating whilst wet. To be honest, I'm not very happy with my cut. I agreed to have layers put in but the layers are very short and blunt and stick out and not sure if its longer on 1 side than the other once styled. Since having my hair cut and styled on friday, I've washed my hair twice (today is sunday) to see if I can style my hair but it was easier to style before. My layers are too short and chunky and so I'm contemplating booking an appointment in another salon to just get a normal cut as don't think the curly cut was for me as my hair is more wavy than curly. ITs a shame as I've been looking forward to my appointment in preparation for a holiday

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Another amazing cut with Ellie!

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Overall a quite disappointing experience. The website makes it clear you must arrive 5 minutes before your appointment time which I did. I then waited 20 minutes for the stylist to arrive with no apology for being late or any communication that she was running late, she wasn’t in the salon that I could see. The stylist I had booked online bore absolutely no resemblance to the person who cut my hair! I knew that the appointment would be longer than a standard haircut but that part was quite quick. What took the time was the styling. I did have a treatment that took around 20 minutes but the whole thing took 3 hours!! The positives were the advice I received about looking after my curly hair, but my hair was so full of products when I left it felt greasy and was so far away from how I like my hair styled. I had also ordered a colour patch test which took 9 days to arrive so I was unable to book a colour as soon as I had wanted. Again no apology for the delay in it arriving..this was posted out a week after I ordered it… I’ve followed this salon on Instagram for some while but I don’t think I would recommend it both for the customer service and the price. You can get a curly cut at a good hairdressers in a lot less than three hours. Their website over promises and under delivers in my opinion