Nuala Morey (2461 reviews)

Comment

On the phone when booking I was originally told it would cost £80 for highlights and a cut however when it got to paying it was £135 on top of the deposit I had paid earlier. I like my hair and happy they managed to squeeze me in before lockdown but can't really afford to come again.

Comment

I was quite disappointed to be completely honest. I had originally booked in for a colour service (after travelling 3 hrs to get there) but they said that the wrong service has been booked in (even though I had checked through phone calls and had asked when I came to collect my colour start kit). This meant I couldn’t get any of the colour that I wanted because they said they hadn’t put enough time into my slot for that to happen. I was really upset to be honest cause this was my first experience with the salon. I had to wait 20 minutes into the consultation for them to tell me this. I asked if I would get my 50 pound deposit back because I didn’t want to split the service into multiple different appointments as I live far away and had agreed beforehand that all the colouring would be done in one session. The stylist said they weren’t sure if it would be possible to do so to not lose any of my money I said I’d just get a haircut done while I was here. I wasted a lot of money doing their Colourstart patch kit which they said I needed to travel to Bristol before my session because it ended up nearly being 5 days before my appointment but I didn’t even need it in the end when they couldn’t provide me with the colour service I wanted. After getting my haircut done which was okay I don’t think I would recommend this salon to people travelling far or if you want an intricate service. Just honestly disappointed and will be going back to my old salon.

Comment

When you have to shimmy down in the chair for the hair drying there is no lower back support which is really uncomfortable. I think some cushions of lumbar supports to offer people would make a huge difference for comfort. The phone line is awful. Whenever I have called up it’s really hard to have a conversation.

Comment

Pricing was £40 more than stated on booking confirmation, lack of information on website and in booking confirmation led to an unexpected charge at the till for a blow dry costing £40 The stylist was lovely, happy with hair colouring, definitely more clarification needed on curly colouring pricing.