Nuala Morey (2460 reviews)

Comment

I was really looking forward to my visit to the salon however was left very disappointed. I was sent information prior to appointment asking that I do not come into the salon but wait outside until I was requested to come in due to stations / equipment needing to be cleaned during this current pandemic. My appointment time was 1 pm I waited outside until 1.20 and received no call I decided to come on into the salon and explained I had been waiting I did not receive an apology and noted other customers were waiting in the salon . I don’t understand why information was send out if this was not adhered too. So my hair was not started until 1.30 I absolutely appreciate that hair appointments can run behind and as long as I am given my allotted time however this did not appear to be the case . Once my hair was cut I was told another hairdresser. would dry my hair given I had choose one of the experienced hairdressers at £85 a hair cut I was disappointed . Once my hair was dry Thomas my hairdressers at the stage had started cutting his next clients hair. He only very briefly came back to my hair and spend less than five minutes he actually mentioned it was still a little heavy . Given I had explained at the beginning my hair I felt was too heavy and needed more layers . All in all I felt very dissatisfied with my experience I felt I was not given the full attention I should have been and whilst I wished I had voiced this at the time given the nxt client was day right next to me it would have been very uncomfortable to do so . I have tried to address this before writing this review but have had no response to messages left . I would appreciate a call to discuss further as soon as possible .

Comment

Not satisfied at all with the level of customer service. Stylist was unengaged throughout the visit, very rough with hair throughout the cut. Don't feel like there was any value for money, the cut itself was done dry and took less than ten minutes with minimal care given or consultation. The rest of the time was spent washing and styling hair, styled with SO much product my hair felt horrible and looked awful. Couldn't wait to get home to wash it all out. Stylist gave me forced ringlets which is not the natural state of my hair and the cut is uneven. Bad experience all round, and not worth the money at all especially at £97 for a quick unprofessional trim and then awful styling.

Comment

I booked in to have a fringe trim with a stylist I hadn’t seen before. To start with, she combed my hair dry which is just a no-go with curly hair and then she used blunt scissors to cut my fringe. It felt like my hair was being ripped out and I actually winced in pain. Unfortunately, I wasn’t even happy with the cut and had to fix it myself when I got home.

Comment

Really difficult to get hold of and had loads of issues with booking appointments and they had to be changed a bunch of times. The site allows you to book with people who don’t work there any more (which is what happened to me) and no one contacts you to tell you that the booking isn’t valid anymore, someone actually turned up to one of these appointments when I was having my hair done and were told that they’re very sorry but she needed to rebook. Really good haircut but I feel like I only had half the stylist’s attention as they were cutting someone else’s hair and didn’t get much advice on my hair type or what to do at home. I was left sitting in my chair for 45 mins before anyone told me that my stylist was running late. Bit disappointed really because I had waited months for the appointment and was super excited about it and had driven 3 hours to be there.

Comment

1. I didn't feel the haircut was really tailored, more like all of the preparation advised prior to the appointment was pointless, hair was straighten using hands, cut dry, and not really according to natural curls. 2. The quantity of the product was excessive, and placed also on my scalp causing itchiness. I had to wash straight away once home. 3. I was hoping for a good haircut that would help to style my hair on an everyday basis. Obviously, the hair looked great freshly styled, but if that styling took a hairdresser an hour, which is very long, how long would that take me? Not really practical, which means the effect is very short-term. 4. Using hot air during drying. 5. The advice was poor, not tailored to me at all, a few words about using a t-shirt, was hoping for some more professional tricks, and for having a conversation. That didn't happen. 6. After washing the effect is similar to that after any random hairdresser.