Nuala Morey (2463 reviews)

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Great haircut as always BUT the amount of product used was excessive and I had to rewatch immediately as it was so laden with creams that it looked fully wet.

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I've been a loyal customer for over five years but the service has really gone down hill. I had a horrendous experience and the stylist made my hair yellow. I had clearly asked for red natural tones which was all written down on my card. I had to insist on a retone and left the salon with dripping wet hair (they refused to dry it for me) , a colour I hated and £250 poorer. I would normally absolutely have rated this salon but after this experience will not be returning. I messaged the owner to ask them to look in to what happened and haven't even received an acknowledgement or any kind of apology. Save your money and book elsewhere. A shame to see such a previously wonderful salon go downhill so quickly. I wanted to see how my complaint was dealt with before publishing my review, hoping that it would be dealt with properly and avoid them losing my custom. Hugely disappointed with the way I have been treated.

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Nuala Morey are experts in curls, colour and creating fantastic hair. I would highly recommended them to anyone. And if you have curly, wavy or Afro hair you are missing out if you don’t have your hair done here…seriously you are!

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Thank you Thomasz.

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Fantastic cut from that Scottish fella Thomas ;) - fun chats and totally delighted with my hair.

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In summary, my experience was that I felt ignored and judged. I had a good first impression with a drink on arrival. However this seemed to quickly go downhill, as during the initial fact finding session we discussed how my hair goals, what I currently do with my hair and what my hair is like. I stated that I wanted to grow my hair, how in the past I probably didn't use enough moisture and due to past excessive straightening experienced alot of breakage that's prevented my hair from growing to the length I wanted. During this time my stylist said it looked like my hair had "had two different haircuts" and one of the first questions she asked me was whether I was on medication. She then said she needed to talk to another stylist (who was with another client at the time) and said I should probably talk to a doctor if I was experiencing this breakage. At this point I felt very judged, that my hair was abnormal and I broke down in tears. I wasn't expecting this from a salon that specialised in curly hair and that I was paying a premium price point for. This is exactly the reason I have worked up so much anxiety in the past about going to hairdressers. At least prior hairdressers I've been to haven't charged 3 figures for a haircut. For the rest of the cut, I was moved downstairs, likely for myself and everyone elses comfort. I had a good talk with the stylist and resolved some of the issues that upset me, but ultimately I felt like I was getting my hair cut by someone with straight hair who's not had the same experience as me, in terms of having deep-rooted insecurity surrounding their hair and the uphill battle of learning how to manage it. During the styling session I was asked if I "had a boyfriend" that I was going out with after. I know this was from a good place and trying to make conversation, but it was another sore point of the conversation that stuck out to me and made me feel a bit miserable (recent break-up). A better question that would have avoided that uncomfortableness would have been, "do you have plans to go out after this?" - boyfriends not being necessary in the equation. The haircut I got was short and didn't retain any of the length I asked for. During the styling, I was trying to engage and ask questions, but most got answered badly or by talking about something different, so I didn't really learn anything. There was no effort for conversation made by either of us during the 30 minutes of diffusing. My hair felt quite slimy afterwards. I was really excited for this appointment but the whole experience was disappointing and not worth the money. Overall, there are many other salons that could cut my hair too short and uneven in places for a fraction of the cost. I would consider going back, but certainly not for a long time and certainly not with the same stylist.