Nuala Morey (2410 reviews)

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I had followed the ‘brand’ on Instagram for a good few months and was really impressed with the content and transformations of clients that have travelled from near and far. As special birthday treat I booked an appointment. My expectations were high, especially considering the cost of the service, so expensive! I already have a good curly pattern but I not had a ‘curly cut’ before, so was really looking forward to it as I thought it might enhance my curls. I booked a full set of highlights, root tint, curly cut and finish. I have grey/white roots which I always get tinted, it’s important to me. I had a good inch worth of root showing. Ali ‘creative director’ was my stylist, we briefly discussed cut and colour of the highlights, well when say discussed it was more that she had already decided what I should have. I asked about the root colour but she advised against tinting them. I disagreed but she insisted that it would ’blend’ much better. So I had a dilemma, do I get up and walk out and still be charged anyway or go through with the appointment? I stayed. After the highlights had processed Ali passed me over to Thomasina, a junior to wash my hair. Thomasina was lovely she also dried and finished my hair, I did not pay junior rates though but Ali was clearly busy with another few clients. Hair dried I was sat up in front of the mirror and I really was very underwhelmed with how the front of my hair looked and you could clearly still see my roots. Ali came over to show me the back of my hair, I said it was ok but really nothing special, the colours were pretty. I told Ali how very disappointed I was that my roots were still visible, she said she how you get on?? I’m really not sure what she meant as I already knew how disappointed and upset I felt and there is no way I would go back. I have never come out of a salon with the same roots showing that I went in with. What a total waste of a lot of money. Sadly it seems it’s all about the brand. One to avoid.

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I was very excited to visit the salon for the first time. Felt confident that I would love the end results so I was happy to leave it to Nuala to choose the colour and I was not disappointed. Love the cut and colour. Everyone was so nice. Thank you.

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Absolutely lovely experience, my hair has really come to life and looks lush!

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My only comment would be that my appointment was for 3:30pm but my stylist was with another client until approx 4:10. Whilst I would not want anyone to be rushed I do feel this is a bit too long. Ten/fifteen mins fine but… maybe leave a little more time between appointments

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Thank you so much Drew..