Nuala Morey (2461 reviews)

Comment

I liked my haircut but probably won't go back to the salon. The online booking system let me pick a day and time that turned out to be unavailable as the hairdresser I'd booked didn't work then, so unsure why I could book this online. I had a phone call from the receptionist the day before and was able to re-arrange that day to see her, however when I arrived I was booked in with a different person and a different pay grade to what I'd selected with no explanation or apology. Had to wait 20 mins for appointment to start, was offered a complimentary drink but no soft drinks available so had tap water. It was mid afternoon but the salon appeared dusty with lots of hair everywhere so didn't want to put my bag on the floor but no where else to leave it. Hairdresser was proficient and good at their job, but when I asked questions about the products they were using I felt they were a bit dismissive in their answers and that my questions were stupid ones but I'd said I didn't know much and was keen to learn. Left happy with the haircut but disappointed by the experience as I'd heard such good things about the salon, but unlikely to go back.

Comment

The hair cut was good and my hairdresser knew what would suit me. However, the hairdresser kept on going on about the colour build up in my hair which I was aware of anyway and had been sorting out for around a year. It would have been fine if she'd mentioned it just once or twice but she went on about it for the whole hair cut which was around 30 minutes. Going to the hairdresser is normally relaxing but I just left feeling annoyed. Also at the beginning I was offered a drink and I'd asked for a water. However they must have forgot as I didn't see any water appear for the whole time I was there. It's not as if a glass of tap water is that hard to prepare. Overall they are good at doing hair but I just felt like I was ignored a bit and left in quite a negative mood so I do not think I will be returning.

Comment

I understand that you are busy, but I was sat in a chair for 1/2 an hr with no explanation, waiting for my appointment to start. This happened last time I was with you too, before the lock down. I also feel that your prices are very high. I am pleased with the results, but I could not afford to come to you frequently.

Comment

My experience on the day with Georgie was great but I very nearly didn't come at all as when first enquiring (in person), I found the reception very unwelcoming. I was treated with disinterest and it wasn't very informative. The only reason I persevered was the many positive comments i'd received from formerly happy people. I'm glad I did because the hairstylist on the day was good and as I did feel that they understood curly hair. I would come again for that and hope that my experience was perhaps an off day.

Comment

My stylist was excellent and provided professional and attentive care, however the salon is overcrowded and very noisy. Not a relaxing environment at all!! Very loud especially with experienced stylists doing other customers hair talking very loudly about just about everything !!. Just not a relaxing environment. The only time it was drowned out was when the hair dryer was on!! The salon looks tired and over overcrowded. The aesthetics can be overlooked as it’s the hair care that is important which I cannot fault. However , after two hours of noise I couldn’t wait to leave!!