Nuala Morey (2461 reviews)

Comment

Pros: Lovely stylist, knowledgeable about hair, products and curls. Friendly staff who smile when you walk past. Cons: First of all I had to wait 45 minutes before I was seen. Obviously with everything going on I don’t mind a degree of leniency but no one told me my stylist running late or how long she would be, I had to ask after waiting 20 minutes and got a generic ‘she’ll be with you soon’ response. I had high hopes and specifically drove from London (5hour round trip) to get the ‘Nuala’ finish, namely defined, shiny, uniform waves which is something I’ve always struggled with. Unfortunately I received a very average finish that was neither shiny nor uniform. To reiterate, the cut is gorgeous and the stylist really listened to what I wanted but the diffusing was done by two other girls who sat there in silence just holding the diffuser, no asking what I wanted (volume/definition etc) and instead clearly just wanted to get the job done. Finally, I paid for an all over black colour and was quoted one price over the phone and charged more at the salon which is my pet peeve. I appreciate the receptionist was unsure which service I would need (it was for the stylist to decide) but I should have been quoted the higher price when I asked her to confirm that I wouldn’t be charged any more. I had zoned out when getting my colour done so I asked the other stylist who cut my hair which dye had been used (perm or semi) but she didn’t know. I assume it was semi as just 10 days later I can already see hints of auburn coming through. I’m really unhappy about this as I usually dye my hair at home (black all over colour can’t really go wrong) but I wanted to pay more for salon quality and longevity. I feel I should have been asked or at least told what dye was being used so I could explain what I wanted.

Comment

I thought the staff were very professional, especially the lovely lady with the purple hair who greeted me and gave me a neck massage. The lady who did my hair wasn’t very chatty but she was friendly enough. Unfortunately I wasn’t happy with the end result of my hair. I was so excited and spoke with the lady doing my hair and explained i wanted to keep as much length as possible, I was willing to cut my hair just above my shoulders. I left the salon with hair at my ears and it has crushed my confidence. My curls look nice but it just wasn’t what I asked for at all. I’m upset that i’ve spent £75 and not happy with the result and It will take more or less a year to grow my hair to its past length.

Comment

Been told I was booked in with Georgia but actually given someone else when arrived. Wasn’t as pleased with the quality of service this time. Appreciate that it is busy at the moment but would have been nice to be told in advance. Cut lovely, but did feel that I was being listened to fully. The end result was not what I was expecting and dried differently to how had been done before. Hair did not look as good as previous visits.