Nuala Morey (2459 reviews)

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Awful unprofessional service, impolite owner and staff. Did not listen to what I wanted, dreadful haircut, ginger over processed hair, over priced - never coming back

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Sadly had the absolute worst haircut of my life at the salon this week. Have been left with a drastically wonky haircut (4 inches shorter on one side than the other) and not at all what I asked for. Extremely disappointing as I had travelled all the way from Norfolk to Bristol for the cut for a special treat. Now I have to pay a different hairdresser to try and sort out the mess plus wait 2 years to grow out the length that was chopped off (that I specifically asked to keep). Stylist seemed surprised at how much my hair was pinging up (its very curly - hence me traveling to a supposedly specialist curl hairdressers!) And on that basis, didn't touch the front part of my hair at all (or create the face framing pieces I asked for) as in her view 'it would be too short'. Hair was cut dry then washed, loaded with product and left. No checking I was happy, no finessing of the cut or checking to see if the curls were sitting well etc What a botch job and a shockingly bad experience. I'm absolutely gutted.

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Awful overpriced cut and highlights. I paid £500 for a substandard result that I did not expect. The colour was not right, and I flagged it immediately. The treatment was by Nuala, and I expected a good result because her reputation is amazing. However, I walked out with horrible hair and the salon refused to fix it on the day and they didn’t get back to any emails I sent afterwards. If only I could report it to some salon authority, I would. I was given excuses “you are just not used to it” and my favourite “it will wash out” - well, I’m writing this review weeks later and it’s still a terrible colour.

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Hairdresser was not interested at all, she added no input to my cut or colour. I came to the salon after seeing Instagram and how supportive and encouraging your staff are and how they help the clients enhance colour and advise on cut. I saw that with all the other stylists today, but not mine she wasn’t interested at all and added no input whatsoever, she acted like she really didnt want to be there. Very disappointed after at 2.5 hour drive to come home basically looking exactly the same as when I left.