Nuala Morey (2463 reviews)

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Had the most amazing haircut and received great advice at the salon.

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Excellent service today from Rich (curly cut) and Ali (highlights). Thank you for recommending the red, Ali - I LOVE it! I can't stop admiring my hair in the mirror :)

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The Salon really understand that there's a difference between hair types, ANC cut my hair in a way it had never been do e before. I would have been happy walking out after the cut, but during the wash and blow dry I learn how to best tame my curls. Great staff, great haircut, great experience 😁

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It’s my first curly cut and it honestly couldn’t have gone better. Rich was fantastic. He gave me some great practical advice for achieving results at home as well as an awesome cut.

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I had an appointment on Friday 11/02/22 with Ali and I am extremely disappointed with the results. I asked for an inch of length off my hair and for layers to be put at the back to add some better definition to my curls. However, when I returned home and upon further examination, Ali had actually completely hacked my hair off and took so much weight out that the ends look straggly. She also took off so much length that it's put me back 2 years worth of growth and the layers haven't even been blended in well at all. It now looks like I have two different hairstyles. When I got home and realised, I cried because of how unhappy I am with how it looks, which has never happened to me before after a haircut. This was my second curly cut, as I had previously had one done in Brighton. The technique used at your salon was completely different and did not work with my hair at all. I was so happy with how my hair was before I entered the salon and was really looking forward to the appointment as I thought it would enhance it. I am now only going to wear my hair up until it is sorted out because I am so unhappy with it. Ali also told me that the price of the appointment was going up because she charged my for a thick cut instead of a medium cut. At no point in the appointment did she tell me this and if she did, I would have refused to have continued as it is already an expensive appointment. I am therefore asking for a full refund and for my hair to be sorted out free of charge due to the distress and upset caused from such a poor experience.

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My stylist - I believe her name was Aly, I’m not sure - did a wonderful job with my cut. It is shorter than what I expected but I went in prepared for that in order to get some shape and health back into my hair. I also really like the colour, it isn’t exactly what I asked for which is only slightly disappointing because no bleach was used and I’m very thankful for that. I was explained that to avoid bleach it may need some time to be added onto which I’m totally prepared to do. My blow dry I was less happy with and it had me leaving the salon with all types of freak out emotions. Not everyone has the same curly pattern and wants perfect looking curls, I personally like my hair a little more wild, free and natural. I feel my hair was manipulated to look a certain way and I left feeling like Shirley Temple rather than with luscious bouncing curls. It was only until I managed to wet the curls and re-dry them that I was able to see what a wonderful job “Aly” did of the cut and colour. I’m probably more aware of this because my job is customer facing in the service and entertainment industry, although no one was particularly unfriendly I do think the salon would benefit with a bit more attention on customer service and friendliness and awareness that some conversations aren’t appropriate in front of clients (I also think the conversation I’m referring to elongated the time that I was in the salon in terms of my blow dry which took a very long time and I sat with olaplex on my head for almost 25 minutes rather than 10). This is meant completely constructively and simply because I know how useful the feedback is for my company.