Nuala Morey (2461 reviews)

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miscommunication about a staff member leaving saw me travel 1.5 hours to be told my appointment was cancelled; a courtesy phone call to reschedule would have been nice! Fortunately I waited around an hour and was squeezed in however I then had to pay more than the price I was intending to / advised pre-appointment on booking because someone (who was great) more senior did the cut instead.

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These guys are real experts on curly hair, and I really soaked up all the advice and encouragement I was given about my hair. I wanted to say a massive thank you for that. Some slight things to work on - when you spend £97 on a haircut I do expect to feel very special. Unfortunately my hair stylist was doing someone else's hair at the same time, so it did take the shine away from the appointment. I was left in the chair after having my hair washed for about 10-15 mins without being spoken to, or offered to go back to the main seat where i could read my book. My neck started hurting because I still had my neck back because I didn't know what was happening. - the girls in the salon were so sweet! However during my appointment there were lots of private chats happening leaving me feeling a bit uncomfortable. In other hair salons I enjoy having a chat with people doing my hair. I don't want this to take away the great job that was done. These are just some small points that would elevate the salon experience.

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I felt that the salon wasn’t very welcoming on entry, and the receptionist was quite friendly but rather cool and uninterested. There’s not really anywhere to wait before you get taken to your stylist’s chair. My stylist, Tomas, gave me an excellent hair cut, I can’t fault his skill. But he disappeared during styling and drying my hair, no explanation. And I never saw him again! Another stylist finished my hair. That was £90, so I expect better.

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I'm happy with the service overall my curls were looking great but there wasn't any extra "something" that I could add to the experience. My curls were looking great although having the products and the practice to do finger's curl myself it wasn't something I was impressed of. (Being modest here!) Sorry. I suppose I have to hold to the idea that it's great to have someone do the job for yourself.

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Laura was lovely throughout my appointment. I would have like to have been offered a drink as I saw this had been the case for a few other customers

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I really like the beauty girl but she is quite clumsy I always have sticky legs after a wax and wax in mt hair after eyebrows. Also twice she has taken off a decent layer of skin when eyebrow waxing.