Nuala Morey (2462 reviews)

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This is my fourth time of attending the salon and I always enjoy coming. Because I’ve been before, I wasn’t after lots of advice just a good haircut- which is what I got.

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Came for my daughters birthday - she’s been counting down the days to this and loved her experience. Her stylist was fab. I just wanted to give a bit of feedback about the other aspects of the booking/appointment experience. I own three bridal shops so know that I would want this feedback from a customer. The initial welcome into the salon wasn’t great. The lady on the desk did not appear friendly and wasn’t very smily. This also matched the experience I had calling the salon. I called on Tuesday to check whether we needed to do anything prior to the appointment. I was immediately put on hold and left for several minutes and the phone manner of the staff member was not the best. As the first contact I had with the salon it left me doubting the experience we would get. Thankfully Phoebe enjoyed it so much and loves her hair. Great to see her so happy.

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The cut has come out too short for her curls and the drying made it stick out at the back. We had a better cut last time.

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Good experience and cut. I wanted to buy some products that had been used on my hair and knew that if I ordered through the salon website, there was a 10%off code. Sadly, this couldn’t be applied to products bought in the salon, which was a shame considering I’d just spent over £70 on the cut and blow dry. I’ve since bought them directly from Aveda at a better price

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Loved the salon & loved the end result: I look forward to coming back again!

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The problem was, after following on Instagram for a while, I was really looking forward to getting the service they state. Massage, colour advice against my skin tone, strong recommendations on cut and colour photo of before and after. Although I was there for 3 1/2 hours for a short curly cut and colour, I didn't get these things. The cut was OK and the colour is OK. The product recommendations were obtained (and I bought a few things too), it didn't live up to the Instagram promises. Will I go back... I'm not sure yet. Undecided.