Nuala Morey (2461 reviews)

Comment

Not satisfied at all with the level of customer service. Stylist was unengaged throughout the visit, very rough with hair throughout the cut. Don't feel like there was any value for money, the cut itself was done dry and took less than ten minutes with minimal care given or consultation. The rest of the time was spent washing and styling hair, styled with SO much product my hair felt horrible and looked awful. Couldn't wait to get home to wash it all out. Stylist gave me forced ringlets which is not the natural state of my hair and the cut is uneven. Bad experience all round, and not worth the money at all especially at £97 for a quick unprofessional trim and then awful styling.

Comment

I booked in to have a fringe trim with a stylist I hadn’t seen before. To start with, she combed my hair dry which is just a no-go with curly hair and then she used blunt scissors to cut my fringe. It felt like my hair was being ripped out and I actually winced in pain. Unfortunately, I wasn’t even happy with the cut and had to fix it myself when I got home.

Comment

Really difficult to get hold of and had loads of issues with booking appointments and they had to be changed a bunch of times. The site allows you to book with people who don’t work there any more (which is what happened to me) and no one contacts you to tell you that the booking isn’t valid anymore, someone actually turned up to one of these appointments when I was having my hair done and were told that they’re very sorry but she needed to rebook. Really good haircut but I feel like I only had half the stylist’s attention as they were cutting someone else’s hair and didn’t get much advice on my hair type or what to do at home. I was left sitting in my chair for 45 mins before anyone told me that my stylist was running late. Bit disappointed really because I had waited months for the appointment and was super excited about it and had driven 3 hours to be there.

Comment

1. I didn't feel the haircut was really tailored, more like all of the preparation advised prior to the appointment was pointless, hair was straighten using hands, cut dry, and not really according to natural curls. 2. The quantity of the product was excessive, and placed also on my scalp causing itchiness. I had to wash straight away once home. 3. I was hoping for a good haircut that would help to style my hair on an everyday basis. Obviously, the hair looked great freshly styled, but if that styling took a hairdresser an hour, which is very long, how long would that take me? Not really practical, which means the effect is very short-term. 4. Using hot air during drying. 5. The advice was poor, not tailored to me at all, a few words about using a t-shirt, was hoping for some more professional tricks, and for having a conversation. That didn't happen. 6. After washing the effect is similar to that after any random hairdresser.

Comment

After waiting 3 months to get an appointment and being hugely excited to have my hair done by a curly specialist. Following Instagram, admiring all the transformations created and wanted to have that experience myself. However, I reluctantly have to say I was sorely disappointed all round. I booked another appointment elsewhere the following morning to sort my hair out at another Aveda salon near me. I burst into tears as I greeted my husband when I got home. When I booked in I was walked through the lovely salon and taken down into the basement for the duration of my visit. I was mixed up with someone else and I was kept waiting 20-30 mins for my appointment to start. I ‘came with an open mind’ but asked that I would like to keep the length but would like a vibrant colour way and happy to leave a ‘few greys’...... what I got was a slight change in colour and the majority of my greys still proudly on show...... not just a few.. by the time we had finished drying my hair I just wanted to get out and see daylight. But the best was yet to come........ As I went to pay the bill, I told the stylist I would like all the products used so I could recreate as best I can at home. She looked at me shocked and said ‘this will be quite a lot of money you know...........’ I bit my tongue paid the money and left. I spend on average £200-£250 at my local salon every 6 weeks and was prepared to travel the 130 mile round trip for what I thought to be one of the best hairdressers in the area. My hair is my pride and joy and hopefully tomorrow It will be again.

Comment

Ali was rude and unwelcoming. I came to the front desk and said I had an appointment with Ali and she just got up without saying that was her or otherwise introducing herself and sat me downstairs then left me for a good while. There was hair on the floor. When I asked for what I wanted (to try and grow my hair out while still keeping a round shape) I was told she couldn’t do that and it was one or the other and I would have to go short or lose the shape/volume. Overall she was unfriendly and made me feel like I was a hassle to her just by being there. I was clearly in physical discomfort with the hair drying process but she didn’t seem to care. To make it worse I hated the cut and it’s grown out terribly - so much weight in the front it’s given me a sort of frizzy quiff. I’ve also had to get a friend to give me an undercut herself just to fix the back. Really disappointed with a very expensive haircut.