Nuala Morey (2461 reviews)

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I only visited the salon purely on the fact that the specialise in curly hair. It was my first visit to the salon and had only read about it online. I was extremely underwhelmed by poor layout of the salon, and the filth on the floors, walls and ceilings. Considering the premium prices charged at the salon, I was flabbergasted to see cobwebs in most corners of the salon. Matted hair underneath the reception desk (probably about 5mm) and it wasn't something from the same day either... it looked to be stuck to the floor. Hygiene does not seem to be a priority in this salon! don't go!! As for the styling, I was quite perplexed to see that all 5 people in the salon walked out with the same (or very close to) style. It seems to be a one size fits all approach to hairdressing. They've obviously discovered a formula that they all rinse and repeat for all customers. It felt like I was at cruft's and I walked out like a poodle... not in a good way! Now the web site... wow talk about wordy and poorly designed. This salon is all about Instagram and how to look perfect in a repeatable way that rings the till over and over! Overall I would not recommend or return to the salon.

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In summary, my experience was that I felt ignored and judged. I had a good first impression with a drink on arrival. However this seemed to quickly go downhill, as during the initial fact finding session we discussed how my hair goals, what I currently do with my hair and what my hair is like. I stated that I wanted to grow my hair, how in the past I probably didn't use enough moisture and due to past excessive straightening experienced alot of breakage that's prevented my hair from growing to the length I wanted. During this time my stylist said it looked like my hair had "had two different haircuts" and one of the first questions she asked me was whether I was on medication. She then said she needed to talk to another stylist (who was with another client at the time) and said I should probably talk to a doctor if I was experiencing this breakage. At this point I felt very judged, that my hair was abnormal and I broke down in tears. I wasn't expecting this from a salon that specialised in curly hair and that I was paying a premium price point for. This is exactly the reason I have worked up so much anxiety in the past about going to hairdressers. At least prior hairdressers I've been to haven't charged 3 figures for a haircut. For the rest of the cut, I was moved downstairs, likely for myself and everyone elses comfort. I had a good talk with the stylist and resolved some of the issues that upset me, but ultimately I felt like I was getting my hair cut by someone with straight hair who's not had the same experience as me, in terms of having deep-rooted insecurity surrounding their hair and the uphill battle of learning how to manage it. During the styling session I was asked if I "had a boyfriend" that I was going out with after. I know this was from a good place and trying to make conversation, but it was another sore point of the conversation that stuck out to me and made me feel a bit miserable (recent break-up). A better question that would have avoided that uncomfortableness would have been, "do you have plans to go out after this?" - boyfriends not being necessary in the equation. The haircut I got was short and didn't retain any of the length I asked for. During the styling, I was trying to engage and ask questions, but most got answered badly or by talking about something different, so I didn't really learn anything. There was no effort for conversation made by either of us during the 30 minutes of diffusing. My hair felt quite slimy afterwards. I was really excited for this appointment but the whole experience was disappointing and not worth the money. Overall, there are many other salons that could cut my hair too short and uneven in places for a fraction of the cost. I would consider going back, but certainly not for a long time and certainly not with the same stylist.

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For what was offered, the haircut seemed quite overpriced. I typically go to bonomini and find their environment much more professional and I am much more willing to pay the price for what is offered there. I overheard another stylist speaking to a client and she was quite rude to a client that was upset.

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I really hate my haircut. I cried all the walk home. I’d asked to keep the length, but I wanted my hair to be healthy and the split ends to be removed. Maybe I just didn’t understand how much was going to be cut off but I feel like it was way more than the stylist said it would be. She also suggested that some of the pieces around my face be a little shorter, but I didn’t realise she meant to cut them to my cheekbones. I hate them. I also didn’t feel like we spent enough time chatting in the pre-interview. She cut my hair very quickly, I felt like most of the time I was there was spent having my hair washed or dried. Some people really enjoy the pampering experience, but I just wanted a good hair cut for my curly hair. I felt like I was paying for someone to wash and carefully dry my hair, and try and sell me products.

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I booked n November for an appointment in April with stylist called Laura. Received an email the week before with the incorrect time. I called to query and was asked to move the appointment to a different time to suit the salon. I explained i was travelling more than 100 miles to get there so could not move it and the girl reluctantly accepted the original booking time. When I arrived a young girl on reception could hardly lift her eyes to greet me and I felt very unwelcome. Turns out Laura had left and a lady called Georgie was going to be cutting my hair. She was friendly and did a dry cut and said my fair needed a treatment. I had the treatment and wash and then another girl dried my hair. I was sat in a chair leaning right back with little support for more than 30 mins which hurt my neck. The final result was not great the parting was litterally on the side on my head and my hair was frizzy. I had already paid 37.50 upfront and the total as per email was £75 so I had £37.50 left to pay but when I went the pay they charged me £114 which I paid but then I went back and queried and they said it because you had Georgie and a treatment which was £45 (I had not been told of the cost of the treatment). After an awkward conversation they reluctantly refunded me £30. So what should had cost be £75 total cost me £122!. I was really disappointed with the blow dry (the cut was good) and the overall level of service. I chose to drive a long way because on Instagram all the images are of glossy curly hair and smiley faces - this was not my experience

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The cut was good, which I am happy with, however, I'm not sure the stylist I had understood her colours enough, as was unable to explain to me how a certain colour would look. I had said that I wanted a bright blonde, not too yellow and warm which is what she gave me last time. We agreed that she would put less blond through but make sure it was bright. She suggested I have a toner put on to take out any warmth. However, the one she put on was very ash, so my hair came out a very dull/grey blonde, which I thought looked horrible, especially on curly shortish hair. I have never had an experience where a colour technician has not been able to advise or understand what would work on my hair before. When I said I didn't like it at all and wasn't happy, the stylist got very defensive and told me not to be rude and walked off. I wasn't rude I just asked her if it looked like a bright blonde in her opinion. The Manager came over and apologised for the stylist's reaction, and suggested I wash it when I got home and gave me some shampoo to take with me. It just felt like it was very unprofessional, considering they charge over £200 for a cut and colour, there was nothing else offered to me other than come back in a few days if I still don't like it. On top of that, they should be more careful as they aren't using proper gowns, as when I got home I had bleach splatters over the arm of my sweatshirt. Overall I was extremely disappointed with this salon, they do cut curly hair well, but I also had someone else dry my hair, and it looked awful, nothing like some of the pictures put up on instagram. If you want to charge top money for hair that is fine, but you need to make sure you have experienced stylists both in colour and cutting and make the overall experience more enjoyable. I will not be going back!