Nuala Morey (2462 reviews)

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Beautiful cut and advice. Will definitely be returning to see Ali very soon.

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The service and staff are excellent but my hair was not what I was hoping for. After a lengthy chat about my hair and 3 hours in the salon, my hair was so tightly coiled that in all honesty I looked like a young Shirley Temple, at 57 it wasn’t a good look for me. I thanked the stylist for the time she had dedicated to me but unfortunately I’m not the kind of person to complain. I then bought products, I had said I would order online (because I just wanted to get out of the salon as I felt everyone was staring at my hair) but was told ‘oh but then you have to pay p&p, I can give u a discount if you buy 5 products but when asking the prices, I was told ‘this is £20ish, this is £30ish’ so I had no clue what I was spending. All the products that were used on my hair, 8 in total were laid out in front of me, and me being me, I felt obliged. When I got in the car and really looked at my hair and touched the back, it was so heavy with product, clearly just to tame it, stupidly I then touched my face and clearly the huge product mix didn’t agree with me, plus the smell of all the products was pretty strong. A 7 hour journey in total, plus 3 hours in the salon then home to wash my hair as 1 - I looked silly and 2 - my hair felt and smelt overpowering. I have messaged the owner but so far no reply.

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I booked my daughter in for a curly cut having shown her all the beautiful before and afters on the salons website. The stylist said she would dry cut it, which was fine, but then she was done in 15mins, my daughters hair looked the same except for the obvious layers she’d cut into it. Nothing else was done except for one brief styling tip for school which I asked for. Even though everyone was polite, I didn’t feel like we got the service advertised on the website. I bought a bottle of the smoothing serum and in total paid £88.00. If the serum was £28.50, then the cut was £60. £60 for a 15mins dry cut. Apparently £20 more if I wanted it washed and styled. I feel like I’ve been scammed.

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Before my appointment I was already really anxious about the experience as I always have bad experiences with hair cuts as I have so much hair and it seems to put people off. Anyway, on arrival I was not greeted or welcomed at all. I understand everyone was busy but to quickly look up from the current client and say something like ‘won’t be a minute’ or similar wouldn’t have taken much effort from them and would have helped me feel at ease a bit more. I thought the end result was okay but not value for money which is a shame, maybe I should have paid the extra for the director.

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Always an amazing curly cut and colour!

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Lovely ladies, thank you Ellie for my beautiful hair!