Nuala Morey (2461 reviews)

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I asked about colour testing and it was ignored. I asked for colour advice and was told maybe different highlights to discuss during cutting. But it wasn’t revisited.

Comment

Unfortunately, I had a really disappointing experience at the salon. I was booked in for a cut and colour and ended up leaving without it being coloured as the hairdresser ran out of time. I was told that they needed to do a colour test on my hair to see how a colour would turn out but wasn't informed that if I had this done, it would mean no time left to actually dye my hair. So so disappointing especially after having paid £23 for the colour test passport. Complete waste of money! I was told that I could be booked in another time for the colour but as I had specifically booked the appointment for a wedding at the weekend this wasn't an option. The cut was also very disappointing. The first thing I said was that I was trying to grow out my hair and although I appreciate that the damaged ends needed to be removed, I left the salon with hair far shorter than what I wanted. Not only this, but the cut was not up to standard, I have differing lengths on each side of my head and underneath section at the back, is so much shorter than the top layer - this has lead to be now having a scraggly top layer of hair without any thickness to it. Extremely disappointing hair cut for £100.

Comment

Not a good place to get a short hair style with the younger stylist (very young and still £80!). She was sweet but was very reticent/unsure on how to give me the style I wanted and resulting style was a slightly mumsier (much less flattering) version of my own hair, so very disappointing but hard to give immediate feedback in how to fix it. Emailed salon cistomer service 48 hrs ago that I was in tears after and have received no response.

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I appreciate that COVID measures will have placed restrictions on the quality of customer service the salon was able to provide. However, I do not feel like the experience I recieved was reflective of the price I paid. Very average curly hair cut and experience, for a very high price.

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Kept me waiting too forever my hair was being tugged and pulled and the length j asked for was way shorter. Too pricey not friendly won't come again sorry

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Paid £80 for restyle and blow-dry which was overpriced for the experience and results. Haircut is alright, I have had better for much less money. I did not feel relaxed and comfortable it wasn't the friendliest atmosphere. The person who did my hair seemed nice just seemed in a rush and wasn't gentle with my hair. Never had my hair pulled so much when being brushed it really hurt,never been hurt by someone brushing my hair before also temperature of the blow-dry was too hot and at one point felt like it burnt my scalp it hurt when I left. Which has never happened anywhere else before. I feel bad that I didn't say anything as not helping the hairdresser to improve but just felt too uncomfortable and worried. Didn't like the option not to take away mirror Didn't like the feedback card as didn't give honest feedback as felt too uncomfortable and was worried others would go and look when I was still in the salon. I did not enjoy my experience and will not be going back or referring to anyone.